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  2. Occupational Skills

Occupational Skills Training Courses

Library

  • Customer Service

    75 courses

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    4 courses

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  • Sales

    17 courses

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    10 courses

  • How To Deliver Proactive Customer Service

    How To Deliver Proactive Customer Service

    19 to 39 minutes

    This online video training educates viewers on best practices for dealing with customers and potential...

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  • Six Rules For Better Customer Service

    Six Rules For Better Customer Service

    18 to 38 minutes

    Because customer service is the face of most businesses, well-trained customer service employees can be...

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  • Keeping Your Customers Informed

    Keeping Your Customers Informed

    8 minutes

    Research shows without good customer communication, one customer’s isolated problem evolves into multiple problems. This...

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  • Business Power Skills: Customer Service

    Business Power Skills: Customer Service

    10 to 14 minutes

    Companies that don’t consider themselves in the customer service business don’t succeed. Eventually, they lose...

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  • 10 Quick Tips On How Sales People Can Improve Their Listening Skills

    10 Quick Tips On How Sales People Can Improve Their Listening Skills

    4 minutes

    A true sales professional uses a consultative style with their prospects and clients. To achieve...

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  • Abusive Customers

    Abusive Customers

    11 to 31 minutes

    Dealing with abusive customers is never easy. This video training is a guide for managing...

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  • Emotional Clients And Colleagues

    Emotional Clients And Colleagues

    10 minutes

    Emotional clients and colleagues can affect the workplace. This video training is a guide for...

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  • Answering The Telephone

    Answering The Telephone

    10-10 minutes

    An unprofessional customer service representative can damage a company’s brand. This course teaches customer service...

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  • Complaint Handling

    Complaint Handling

    10-10 minutes

    Nobody likes a complainer. However, as with so many things, especially in a professional situation,...

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  • Award Winning Emails

    Award Winning Emails

    10 minutes

    Email communication can have a powerful effect on capturing customers and retaining existing customers. This...

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  • Open And Closed Questions In 1 Minute

    Open And Closed Questions In 1 Minute

    1-1 minute

    This one-minute video provides an understanding on how to use the right question type with...

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  • Dealing With A Silent Colleague Or Customer In 1 Minute

    Dealing With A Silent Colleague Or Customer In 1 Minute

    1-1 minute

    This one-minute video provides tips to help open communication up with colleagues, co-workers or customers...

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