Occupational Skills Training Courses
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Customer Service Recovery (HEARD) In 1 Minute
1-1 minute
Customer Service Recovery (HEARD) In 1 Minute About the Course Every customer-facing employee will encounter...
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Operations Management: Role Of The Customer And Supplier
7-12 minutes
The relationship between customers and businesses is symbiotic. Businesses need customers to survive, and customers...
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Introduction To Digital Marketing
7-11 minutes
Digital marketing helps organizations build a real-time, two-way communication channel with customers or other target...
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Customer Service: De-escalation Techniques For Difficult Customers
9 to 19 minutes
Retail workers regularly face high stress and emotionally charged situations. This video training explores customer...
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Stress Response (Fight, Flight, Freeze) In 1 Minute
1 minute
This one-minute video explains how to help overcome the natural stress response: Flight, Fight or...
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Taking Initiative
9 minutes
It’s a lot easier to sit in the back seat, or to procrastinate and let...
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Outbound Calling
10 minutes
Making outbound calls is an important part of commerce. Outbound calls are often made to...
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Overcoming Objections In Sales
32 to 47 minutes
Sales objections can indicate some part of your sales process needs improvement. Use this training...
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Sales Fundamentals
32 to 47 minutes
You can have the best product, but the sales numbers ultimately reflect the quality of...
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Selling In A Virtual Environment
22 minutes
Virtual selling came to the forefront during the Covid-19 pandemic and is not going away...
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Electrical Safety Related Work Practices And The 2021 CSA Z462 For Supervisors And Managers
38 to 48 minutes
The Canadian Standards Association (CSA) is one of the leading authorities on electrical safety. This...
