Occupational Skills Training Courses
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Effective Research Interviews
9 minutes
Conducting a research interview is more than just asking questions. This video training explores ways...
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Electrical Safety: 2018 NFPA 70E Arc Flash Training
28 to 38 minutes
The National Fire Protection Agency (NFPA) document 70E is considered by OSHA as the resource...
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Award Winning Social Media Interactions
10 minutes
Social media interactions are a vital aspect of a company’s brand, impression, and customer relations....
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Award Winning Outbound Calling
10 minutes
Outbound calls are an effective method for acquiring and retaining customers. Yet, with only a...
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Managing Social Media
10 minutes
Social media is everywhere and has an impact on your business. This video training explores...
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How To Improve Your Questioning Skills
13 to 33 minutes
Questions are important tools in problem solving, yet most people do not think about them,...
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How To Improve Your Listening Skills
14 to 34 minutes
The power of good listening skills should not be underestimated. Good listening skills help workers...
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Basic Phone Skills And Customer Service
20 to 40 minutes
This online video training class educates viewers on the necessary skills for creating positive customer...
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How To Deal With Irate Customers And Callers
11 to 31 minutes
As a service professional you have likely dealt with a few irate customers. Do you...
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Customer Service Words To Avoid
20 to 40 minutes
Sometimes a customer-facing employee may say something to a customer with good intentions that ends...
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Delivering Balanced Customer Service
17 to 37 minutes
Businesses lose millions of dollars every year because of poor customer service. This training explains...
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How To Have A Service Attitude
21 to 41 minutes
We have all heard about the power of positivity. Positivity is also about a mindset,...