Currently browsing "Soft Skills"
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Exploring the Key Soft Skills Required for OJT Coaches
Soft Skills required for OJT courses have been discussed in this article. On-the-job training provides critical capabilities, but it can be challenging to complete successfully. Success with OJT requires the right combination of support from supervisors, clear training plans, and coaches with the right skills and capabilities. Of those components, coaches are both the most […]
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The Most In-Demand Soft Skills for Today’s Employers
For any organization to be successful, it is important for it’s employers to have most in-demand soft skills. There is a lot of focus on hard skills by employers, employees, and job seekers. That is natural, but it is only part of the bigger picture. While the ability to operate machinery or knowledge of today’s […]
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Closing the Soft Skills Gap: Tips to Help Leadership Identify Soft Skills Missing from the Workplace
Soft skills gap is an important factor to figure out. In the skills gap conversation, a lot of attention goes to so-called “hard” skills. That is logical, though. You need people with the skills required for specific roles in place throughout the organization. However, too often, that leads to overlooking soft skills. We spend so […]
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Important Tips for Customer Service Representative Training
The relationship with your customers is one of the most critical elements of success. A strong, positive relationship means customer retention, growth, and profitability. A weak, negative relationship means losing market share to competitors, loss of perceived brand value, and major challenges. For organizations struggling to maintain a strong relationship with their customers, the answer […]
