Course Listing by Workplace: Offices
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Improving Customer Rapport
9 to 13 minutes
One of the most critical factors in cultivating successful business relationships is building customer rapport....
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Understanding Customer Motivation in Sales
13 to 17 minutes
Making customers happy is the key to repeat business. This video training explores understanding customer...
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Managing Upset Customers
11 to 15 minutes
Working with upset customers takes skill and finesse. With the right training, you can learn...
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Orientation To Safety For New Employees
35 to 65 minutes
New employees must learn a lot of important information regarding their job responsibilities, and yet...
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Contact Center: Speaking The Language
34 to 59 minutes
Whether it’s answering a 911 call or assisting a disappointed customer who wants to return...
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Contact Center: Beyond The Metrics
33 to 53 minutes
Just one unmotivated contact center: beyond the metrics, employees can affect the performance of the...
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Innovation Made Simple
42 to 61 minutes
Are your gears always turning? Do you have big ideas, but aren’t necessarily sure the...
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Inspiring Leadership – Create Opportunities For Growth
3 minutes
Are you helping your team members grow within their roles? Learn how one manager discourages...
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Twelve Angry Men: Different Kind Of Leadership
5 minutes
Often a leader emerges within a team, even if nobody is given the official title....
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Managing Conflict: Situational Conflict
12 to 16 minutes
Conflict is a normal part of work because businesses employ people who have diverse viewpoints,...
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Managing Conflict: Small Vs Large Group Conflict
10 to 14 minutes
In today’s corporate world, there are no “conflict-free” organizations. The leaders who understand this truth...
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Managing Conflict: The Role of the Facilitator
8 to 12 minutes
Leaders often deal with conflicts as they manage projects and navigate relationships. It therefore makes...