In today’s corporate world, there are no “conflict-free” organizations. The leaders who understand this truth have developed skillsets to address workplace conflicts quickly, calmly, and collaboratively. This training focuses on managing conflicts in all sized groups.

There are tips on how to identify and manage conflict within small and large groups. Helping smaller groups can start with helping them gain self-sufficiency. For example, using terms like “I” instead of “you” is a start, and focusing on facts, not emotions, is an important aspect in resolution. Some different techniques work best with larger groups, such as collecting all concerns and brainstorming together. In the training, there is a section on using the tools and strategies for any conflict.

Having these conflict resolution tools is important because conflict is a way of life, and to be expected in workplaces, and life in general. Use this course to help your leaders gain a foundation for managing conflicts.