Course Listing by Workplace: Offices
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Conflict De-Escalation Techniques: Communicating Face Covering Policies With Employees And Coworkers
5 to 8 minutes
You’ve seen the news stories of customers getting into angry and sometimes violent confrontations over...
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Conflict De-Escalation Techniques: Communicating Face Covering Policies With Customers
5 to 8 minutes
You’ve seen the news stories of customers getting into angry and sometimes violent confrontations over...
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Conflict De-Escalation Techniques: Active Listening
6 to 9 minutes
Knowing how to listen to others is perhaps the most important conflict de-escalation technique there...
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Business Writing: Review Of Grammatical Principles
11 to 22 minutes
Writing well is a skill worth having, and it is a skill that takes practice....
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Recognizing Stress
15 to 25 minutes
Changing your lifestyle isn’t easy, and stress affects us all differently. Headaches, insomnia, forgetfulness, depression;...
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Managing Diversity
11 to 15 minutes
In today’s business environment, work teams consist of diverse individuals with an array of talents....
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Digital Transformation: Transformation Of Customer Needs, Workforce Needs And Operations
12 to 16 minutes
Every organization operating in the 21st century has been affected in some capacity by the...
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Digital Transformation: Transformation Of Markets, Business Models, And Strategy
13 to 17 minutes
A new group of buyers has entered the marketplace. As this course shows, businesses that...
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Digital Transformation: An Introduction To Digital Transformation
11 to 16 minutes
We live in a digital world and the use of technology has transformed and continues...
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Employee Motivation: Leading And Motivating Call Center Teams
15 to 17 minutes
Studies show call centers have an annual turnover rate of 30% to 45%. This training...
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Leading Small Vs Large Groups
11 to 15 minutes
Leaders must be able to effectively manage others in a wide variety of circumstances and...
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Building Your Personal Brand
10 to 14 minutes
Business relationships are established and maintained based on mutual trust. As the saying goes, it’s...