Organizational Values Training Courses
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Contact Center: Beyond The Metrics
33 to 53 minutes
Just one unmotivated contact center: beyond the metrics, employees can affect the performance of the...
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Contact Center: Speaking The Language
34 to 59 minutes
Whether it’s answering a 911 call or assisting a disappointed customer who wants to return...
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Institutional Strategies To Combat Racism
9 to 12 minutes
Racism, prejudice, conscious and unconscious bias are inescapable, and organizational leaders must strategize ways to...
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Rethinking The Business Case For Diversity And Inclusion
9 to 12 minutes
Diversity and inclusion are terms that are often tossed around these days without much thought...
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The Macro Effects Of Micro Aggressions
9 to 12 minutes
Diversity and inclusion initiatives are hot topics in today’s highly complex business environments. Understanding these...
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Courageous Conversations About Race
10 to 13 minutes
To be courageous is to do something despite being fearful. Many people avoid conversations about...
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Agility In Times Of Change
11 to 15 minutes
The business world is in a state of constant change and successful organizations embrace and...
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Key Skills Of Effective Virtual Leadership
11 to 15 minutes
It is important for effective leaders to connect and build trust with remote employees in...
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How To Conduct A Virtual Interview
12 to 17 minutes
The modern workplace has seen a shift in more people working from home or from...
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Employee Motivation: Leading And Motivating Call Center Teams
15 to 17 minutes
Studies show call centers have an annual turnover rate of 30% to 45%. This training...
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Digital Transformation: An Introduction To Digital Transformation
11 to 16 minutes
We live in a digital world and the use of technology has transformed and continues...
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Digital Transformation: Transformation Of Markets, Business Models, And Strategy
13 to 17 minutes
A new group of buyers has entered the marketplace. As this course shows, businesses that...