Training Time: 4 minutes
Customers really want to be heard- the first time. This video demonstrates how to use your listening skills to provide great customer service. For example, show customers you’re paying attention by paraphrasing their message. You can’t solve their problem unless you fully understand it.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: Make It Easy!”