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  1. Content Libraries
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  3. Customer Service

Customer Service Training Courses

Library

  • Customer Service – Act To Solve Problems

    Customer Service – Act To Solve Problems

    4 minutes

    Customer service is about solving problems and may require a little creativity. This video shows...

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  • Customer Service – Acknowledge Every Customer

    Customer Service – Acknowledge Every Customer

    3 minutes

    Customers should be your first priority. This video shows you the importance of recognizing your...

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  • Customer Service – Observe The Difference In Every Customer

    Customer Service – Observe The Difference In Every Customer

    3 minutes

    Every customer is unique; the key is to not treat every customer the same. This...

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  • Perfecting The Customer Experience

    Perfecting The Customer Experience

    31 to 39 minutes

    The drive for convenience has changed in the past 30 years which means businesses must...

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  • Customer Service: Make It Easy!

    Customer Service: Make It Easy!

    24 minutes

    How many customers has your business lost due to disappointing customer service? Most customers stop...

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  • Customer Service – Service Delayed Is Service Denied

    Customer Service – Service Delayed Is Service Denied

    3 minutes

    Watch how not delivering “service on time” turns into an entertaining – but damaging –...

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  • Applying Customer Service Skills Internally, Healthcare Version

    Applying Customer Service Skills Internally, Healthcare Version

    19 to 29 minutes

    Being treated badly or having to jump through hoops is no way for any customer...

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  • Customer Service Gone Viral

    Customer Service Gone Viral

    16 to 26 minutes

    Customers used to only tell a few friends about their experiences, but now reviews are...

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  • Customer Service: So Help Me, Employee Edition

    Customer Service: So Help Me, Employee Edition

    15 to 25 minutes

    Handling difficult people can be a huge challenge for customer service representatives. But finding a...

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  • Customer Service – Listen To Your Customers

    Customer Service – Listen To Your Customers

    4 minutes

    Customers really want to be heard- the first time. This video demonstrates how to use...

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  • Customer Service: How to Excel

    Customer Service: How to Excel

    5 to 10 minutes

    Customer service is how a company interacts with their customers. 76% of consumers believe the...

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  • Come Back to Work Safely: Retail and Customer Service

    Come Back to Work Safely: Retail and Customer Service

    31 minutes

    This training focuses on returning to work during the coronavirus (COVID-19) pandemic. The information provided...

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