Currently browsing "Customer Service Training"
Great customer service sustains great organizations. While customer service training comes in all shapes, the best training programs use multi-media, immersive content and design to convey powerful yet simple concepts. See how great customer service training is done.
-
Supporting Your Support Personnel
Prepare yourselves, because this is going to be a venting post. Whether you’re in HR, Training, Learning, or some other type of support personnel, this post is for you. I speak from experience, having spent over 20 years of my professional life in various support roles. Far too often, support personnel are expected to continually […]
-
Incorporating customer service training videos that work into your eLearning
Everyone loves a video right? So is there a role for customer service training videos in your eLearning? Of course, that would explain the popularity of sites like YouTube, and that popularity has led an increasing number of companies to ditch their live training demonstrations, and instead opt for videos. Videos are even easier to […]
-
Are You Making These Mistakes with Your Customer Service Training?
Is it really possible to train employees on providing top-quality customer service? We think so—look at companies like Apple. They provide extensive training to their employees, and the result is a floor staff that’s friendly, knowledgeable and enthusiastic. The problem with your customer service team may not be your employees, but instead may be your […]
-
Customer service training tips from the Apple Playbook
Apple is a global powerhouse—the brand is instantly associated with positive feelings from consumers around the world. A large part of that success seems to be not just their innovative products, but also their dedication to customer service.
-
Comcast Nightmare Highlights the Importance of Quality Customer Service Training
A professional writer recently recorded his conversation with a Comcast customer service representative that could be described as nothing short of a nightmare. During the exchange, which the customer says he didn’t start recording until about 10 minutes in, the customer service rep essentially refuses to let him cancel his service. Finally the customer wins […]
