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Course Library: Business Soft Skills

Ensure your team is well-rounded with soft skills courses.

  • Conflict De-Escalation Techniques: Communicating Face Covering Policies With Customers

    Conflict De-Escalation Techniques: Communicating Face Covering Policies With Customers

    5 to 8 minutes

    You’ve seen the news stories of customers getting into angry and sometimes violent confrontations over...

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  • Conflict De-Escalation Techniques: Active Listening

    Conflict De-Escalation Techniques: Active Listening

    6 to 9 minutes

    Knowing how to listen to others is perhaps the most important conflict de-escalation technique there...

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  • Leading Small Vs Large Groups

    Leading Small Vs Large Groups

    11 to 15 minutes

    Leaders must be able to effectively manage others in a wide variety of circumstances and...

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  • Building Your Personal Brand

    Building Your Personal Brand

    10 to 14 minutes

    Business relationships are established and maintained based on mutual trust. As the saying goes, it’s...

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  • How To Conduct A Virtual Interview

    How To Conduct A Virtual Interview

    12 to 17 minutes

    The modern workplace has seen a shift in more people working from home or from...

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  • Key Skills Of Effective Virtual Leadership

    Key Skills Of Effective Virtual Leadership

    11 to 15 minutes

    It is important for effective leaders to connect and build trust with remote employees in...

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  • Agility In Times Of Change

    Agility In Times Of Change

    11 to 15 minutes

    The business world is in a state of constant change and successful organizations embrace and...

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  • Managing Conflict: Situational Conflict

    Managing Conflict: Situational Conflict

    12 to 16 minutes

    Conflict is a normal part of work because businesses employ people who have diverse viewpoints,...

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  • Managing Conflict: Small Vs Large Group Conflict

    Managing Conflict: Small Vs Large Group Conflict

    10 to 14 minutes

    In today’s corporate world, there are no “conflict-free” organizations. The leaders who understand this truth...

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  • Managing Conflict: The Role of the Facilitator

    Managing Conflict: The Role of the Facilitator

    8 to 12 minutes

    Leaders often deal with conflicts as they manage projects and navigate relationships. It therefore makes...

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  • Respect Racial And Ethnic Differences

    Respect Racial And Ethnic Differences

    15 to 20 minutes

    The public murder of George Floyd sparked outrage throughout the country and world. It was...

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  • Leadership – Use Mistakes As Growth Opportunities

    Leadership – Use Mistakes As Growth Opportunities

    2 minutes

    When a manager must provide feedback on a mistake, the way the situation is handled...

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