Course Library: Business Soft Skills
Ensure your team is well-rounded with soft skills courses.
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Conflict De-Escalation Techniques: Communicating Face Covering Policies With Customers
5 to 8 minutes
You’ve seen the news stories of customers getting into angry and sometimes violent confrontations over...
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Conflict De-Escalation Techniques: Active Listening
6 to 9 minutes
Knowing how to listen to others is perhaps the most important conflict de-escalation technique there...
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Leading Small Vs Large Groups
11 to 15 minutes
Leaders must be able to effectively manage others in a wide variety of circumstances and...
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Building Your Personal Brand
10 to 14 minutes
Business relationships are established and maintained based on mutual trust. As the saying goes, it’s...
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How To Conduct A Virtual Interview
12 to 17 minutes
The modern workplace has seen a shift in more people working from home or from...
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Key Skills Of Effective Virtual Leadership
11 to 15 minutes
It is important for effective leaders to connect and build trust with remote employees in...
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Agility In Times Of Change
11 to 15 minutes
The business world is in a state of constant change and successful organizations embrace and...
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Managing Conflict: Situational Conflict
12 to 16 minutes
Conflict is a normal part of work because businesses employ people who have diverse viewpoints,...
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Managing Conflict: Small Vs Large Group Conflict
10 to 14 minutes
In today’s corporate world, there are no “conflict-free” organizations. The leaders who understand this truth...
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Managing Conflict: The Role of the Facilitator
8 to 12 minutes
Leaders often deal with conflicts as they manage projects and navigate relationships. It therefore makes...
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Respect Racial And Ethnic Differences
15 to 20 minutes
The public murder of George Floyd sparked outrage throughout the country and world. It was...
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Leadership – Use Mistakes As Growth Opportunities
2 minutes
When a manager must provide feedback on a mistake, the way the situation is handled...