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  1. Content Libraries
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  3. Business Soft Skills

Course Library: Business Soft Skills

Ensure your team is well-rounded with soft skills courses.

  • Five Phrases To Avoid In Customer Service

    Five Phrases To Avoid In Customer Service

    19 to 39 minutes

    This online video training educates viewers on the potential risks of negative phrases to customer...

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  • Networking And Building Relationships

    Networking And Building Relationships

    12 to 17 minutes

    Strong business relationships drive productivity. This video training explores networking and building relationships. This course...

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  • Live Chat Etiquette

    Live Chat Etiquette

    10 minutes

    Live chats are increasingly becoming the primary mode of engaging with customers who want answers...

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  • Improving Internal Customer Service

    Improving Internal Customer Service

    21 to 61 minutes

    Good internal customer service contributes to the overall success of the organization. Whenever there’s conflict,...

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  • A Mindset For Superior Service

    A Mindset For Superior Service

    23 to 43 minutes

    Providing great customer service, for external and internal customers, requires a mindset for superior service....

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  • The Benefits Of Creative Thinking

    The Benefits Of Creative Thinking

    11 to 16 minutes

    Creativity is reflected in a variety of ways in business and new business strategies. However,...

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  • Effective Presentations: Engagement Practices

    Effective Presentations: Engagement Practices

    12 to 16 minutes

    Effective speeches are important pieces of a presentation, but not as important as keeping your...

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  • Conflict De-Escalation Techniques: Recognizing and Removing Biases

    Conflict De-Escalation Techniques: Recognizing and Removing Biases

    7 to 10 minutes

    One of the first steps in conflict de-escalation is approaching the conflict with a clear...

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  • Conflict De-Escalation Techniques: Developing a Solution Mindset

    Conflict De-Escalation Techniques: Developing a Solution Mindset

    7 to 10 minutes

    One way to handle conflict is to yell and scream until others get tired of...

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  • Conflict De-Escalation Techniques: Communicating Face Covering Policies With Employees And Coworkers

    Conflict De-Escalation Techniques: Communicating Face Covering Policies With Employees And Coworkers

    5 to 8 minutes

    You’ve seen the news stories of customers getting into angry and sometimes violent confrontations over...

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  • Conflict De-Escalation Techniques: Communicating Face Covering Policies With Customers

    Conflict De-Escalation Techniques: Communicating Face Covering Policies With Customers

    5 to 8 minutes

    You’ve seen the news stories of customers getting into angry and sometimes violent confrontations over...

    View course

  • Conflict De-Escalation Techniques: Active Listening

    Conflict De-Escalation Techniques: Active Listening

    6 to 9 minutes

    Knowing how to listen to others is perhaps the most important conflict de-escalation technique there...

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