Course Library: Business Soft Skills
Ensure your team is well-rounded with soft skills courses.
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Five Phrases To Avoid In Customer Service
19 to 39 minutes
This online video training educates viewers on the potential risks of negative phrases to customer...
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Networking And Building Relationships
12 to 17 minutes
Strong business relationships drive productivity. This video training explores networking and building relationships. This course...
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Live Chat Etiquette
10 minutes
Live chats are increasingly becoming the primary mode of engaging with customers who want answers...
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Improving Internal Customer Service
21 to 61 minutes
Good internal customer service contributes to the overall success of the organization. Whenever there’s conflict,...
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A Mindset For Superior Service
23 to 43 minutes
Providing great customer service, for external and internal customers, requires a mindset for superior service....
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The Benefits Of Creative Thinking
11 to 16 minutes
Creativity is reflected in a variety of ways in business and new business strategies. However,...
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Effective Presentations: Engagement Practices
12 to 16 minutes
Effective speeches are important pieces of a presentation, but not as important as keeping your...
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Conflict De-Escalation Techniques: Recognizing and Removing Biases
7 to 10 minutes
One of the first steps in conflict de-escalation is approaching the conflict with a clear...
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Conflict De-Escalation Techniques: Developing a Solution Mindset
7 to 10 minutes
One way to handle conflict is to yell and scream until others get tired of...
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Conflict De-Escalation Techniques: Communicating Face Covering Policies With Employees And Coworkers
5 to 8 minutes
You’ve seen the news stories of customers getting into angry and sometimes violent confrontations over...
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Conflict De-Escalation Techniques: Communicating Face Covering Policies With Customers
5 to 8 minutes
You’ve seen the news stories of customers getting into angry and sometimes violent confrontations over...
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Conflict De-Escalation Techniques: Active Listening
6 to 9 minutes
Knowing how to listen to others is perhaps the most important conflict de-escalation technique there...