When a manager must provide feedback on a mistake, the way the situation is handled can really affect an employee’s confidence and ability to handle future work. Watch how an employee’s mistake, properly handled, can increase confidence and skill level, and how public ridicule has only negative effects.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Leadership Feedback: What employees want to tell you…but don’t!.”