Occupational Skills Training Courses
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Call Evaluations In 1 Minute
1-1 minute
This one-minute video gives five tips and ideas when using call evaluations.
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Customer Effort In 1 Minute
1-1 minute
This one-minute video explains what customer effort is, what a customer effort score means and...
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Customer Service Recovery (HEARD) In 1 Minute
1-1 minute
This one-minute video explains how to use the H.E.A.R.D. technique when dealing with a complaining...
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Abusive Customers In 1 Minute
1 minute
Abusive customers may swear at you, call you names or even threaten you. This one-minute...
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Supply Chain: Introduction To Supply Chain Management
11 to 18 Minutes
Supply chain management is everything it takes to get your product or service to consumers....
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Supply Chain: Downstream And Upstream Procurement
7 to 12 Minutes
Understanding how downstream and upstream procurement works best in the supply chain first requires understanding...
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Supply Chain: Demand Planning
8 to 13 Minutes
How does a store know when to stock an item? This video training explores demand...
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Supply Chain: Inventory Control
9 to 14 Minutes
There are consequences to having too much or too little inventory. This video training explores...
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Supply Chain: Legal Contracting
8 to 13 Minutes
When an organization’s needs exceed their capacity, they need to outsource. This course spotlights how,...
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Supply Chain: Negotiating And Purchasing
9 to 14 Minutes
It is imperative employees understand that supplier and vendor negotiations need to go beyond price....
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Supply Chain: Order Management
8 to 13 Minutes
Order management refers to the tools and processes in place a company uses to deliver...
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Supply Chain: Procurement
8 to 13 Minutes
The function of procurement is to manage the whole process of purchasing products. And, as...