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  2. Occupational Skills

Occupational Skills Training Courses

Library

  • Customer Service

    75 courses

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    4 courses

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    17 courses

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    10 courses

  • Call Evaluations In 1 Minute

    Call Evaluations In 1 Minute

    1-1 minute

    This one-minute video gives five tips and ideas when using call evaluations.

    See quick preview

  • Customer Effort In 1 Minute

    Customer Effort In 1 Minute

    1-1 minute

    This one-minute video explains what customer effort is, what a customer effort score means and...

    See quick preview

  • Customer Service Recovery (HEARD) In 1 Minute

    Customer Service Recovery (HEARD) In 1 Minute

    1-1 minute

    This one-minute video explains how to use the H.E.A.R.D. technique when dealing with a complaining...

    See quick preview

  • Abusive Customers In 1 Minute

    Abusive Customers In 1 Minute

    1 minute

    Abusive customers may swear at you, call you names or even threaten you. This one-minute...

    See quick preview

  • Supply Chain: Introduction To Supply Chain Management

    Supply Chain: Introduction To Supply Chain Management

    11 to 18 Minutes

    Supply chain management is everything it takes to get your product or service to consumers....

    See quick preview

  • Supply Chain: Downstream And Upstream Procurement

    Supply Chain: Downstream And Upstream Procurement

    7 to 12 Minutes

    Understanding how downstream and upstream procurement works best in the supply chain first requires understanding...

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  • Supply Chain: Demand Planning

    Supply Chain: Demand Planning

    8 to 13 Minutes

    How does a store know when to stock an item? This video training explores demand...

    See quick preview

  • Supply Chain: Inventory Control

    Supply Chain: Inventory Control

    9 to 14 Minutes

    There are consequences to having too much or too little inventory. This video training explores...

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  • Supply Chain: Legal Contracting

    Supply Chain: Legal Contracting

    8 to 13 Minutes

    When an organization’s needs exceed their capacity, they need to outsource. This course spotlights how,...

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  • Supply Chain: Negotiating And Purchasing

    Supply Chain: Negotiating And Purchasing

    9 to 14 Minutes

    It is imperative employees understand that supplier and vendor negotiations need to go beyond price....

    See quick preview

  • Supply Chain: Order Management

    Supply Chain: Order Management

    8 to 13 Minutes

    Order management refers to the tools and processes in place a company uses to deliver...

    See quick preview

  • Supply Chain: Procurement

    Supply Chain: Procurement

    8 to 13 Minutes

    The function of procurement is to manage the whole process of purchasing products. And, as...

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