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  1. Content Libraries
  2. Occupational Skills

Occupational Skills Training Courses

Library

  • Customer Service

    75 courses

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    4 courses

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    4 courses

  • Sales

    17 courses

  • Supply Chain Management

    10 courses

  • 3 Powerful Tips For Setting Appointments On The Telephone

    3 Powerful Tips For Setting Appointments On The Telephone

    3 minutes

    You don’t sell your product you sell the appointment. Learn exactly how to do this...

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  • Customer Service – Observe The Difference In Every Customer

    Customer Service – Observe The Difference In Every Customer

    3 minutes

    Every customer is unique; the key is to not treat every customer the same. This...

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  • 5 Prospecting Mistakes to Avoid

    5 Prospecting Mistakes to Avoid

    4 minutes

    A lot of tips on prospecting focus on what to do, these five tips focus...

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  • Customer Service – Service Delayed Is Service Denied

    Customer Service – Service Delayed Is Service Denied

    3 minutes

    Watch how not delivering “service on time” turns into an entertaining – but damaging –...

    See quick preview

  • Customer Service: How to Excel

    Customer Service: How to Excel

    5 to 10 minutes

    Customer service is how a company interacts with their customers. 76% of consumers believe the...

    See quick preview

  • Come Back to Work Safely: Retail and Customer Service

    Come Back to Work Safely: Retail and Customer Service

    31 minutes

    This training focuses on returning to work during the coronavirus (COVID-19) pandemic. The information provided...

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  • Come Back to Work Safely: Sales Teams

    Come Back to Work Safely: Sales Teams

    37 minutes

    After having been shut down because of COVID-19, businesses are starting to reopen. This safety...

    See quick preview

  • Customer Service

    Customer Service

    22 to 32 minutes

    As you can imagine, customer service is critical in any sales or customer-facing position. Good...

    See quick preview

  • Contact Center: Beyond The Metrics

    Contact Center: Beyond The Metrics

    33 to 53 minutes

    Just one unmotivated contact center: beyond the metrics, employees can affect the performance of the...

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  • Contact Center: Speaking The Language

    Contact Center: Speaking The Language

    34 to 59 minutes

    Whether it’s answering a 911 call or assisting a disappointed customer who wants to return...

    See quick preview

  • Managing Upset Customers

    Managing Upset Customers

    11 to 15 minutes

    Working with upset customers takes skill and finesse. With the right training, you can learn...

    See quick preview

  • Improving Customer Rapport

    Improving Customer Rapport

    9 to 13 minutes

    One of the most critical factors in cultivating successful business relationships is building customer rapport....

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