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  1. Content Libraries
  2. Occupational Skills

Occupational Skills Training Courses

Library

  • Customer Service

    75 courses

  • Electrical Repair & Maintenance

    4 courses

  • Marketing

    4 courses

  • Sales

    17 courses

  • Supply Chain Management

    10 courses

  • Electrical Safety: 2015 NFPA 70E Arc Flash Training

    Electrical Safety: 2015 NFPA 70E Arc Flash Training

    27 to 37 minutes

    This Video On Demand provides an overview of the 2015 National Fire Prevention Association (NFPA)...

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  • Applying Customer Service Skills Internally, Healthcare Version

    Applying Customer Service Skills Internally, Healthcare Version

    19 to 29 minutes

    Being treated badly or having to jump through hoops is no way for any customer...

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  • Customer Service Gone Viral

    Customer Service Gone Viral

    16 to 26 minutes

    Customers used to only tell a few friends about their experiences, but now reviews are...

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  • Customer Service: So Help Me, Employee Edition

    Customer Service: So Help Me, Employee Edition

    15 to 25 minutes

    Handling difficult people can be a huge challenge for customer service representatives. But finding a...

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  • Customer Service – Act To Solve Problems

    Customer Service – Act To Solve Problems

    4 minutes

    Customer service is about solving problems and may require a little creativity. This video shows...

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  • Customer Service – Acknowledge Every Customer

    Customer Service – Acknowledge Every Customer

    3 minutes

    Customers should be your first priority. This video shows you the importance of recognizing your...

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  • Perfecting The Customer Experience

    Perfecting The Customer Experience

    31 to 39 minutes

    The drive for convenience has changed in the past 30 years which means businesses must...

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  • Customer Service: Make It Easy!

    Customer Service: Make It Easy!

    24 minutes

    How many customers has your business lost due to disappointing customer service? Most customers stop...

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  • Customer Service – Listen To Your Customers

    Customer Service – Listen To Your Customers

    4 minutes

    Customers really want to be heard- the first time. This video demonstrates how to use...

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  • 4 Quick Tips On Gaining More Referrals Than You Can Handle

    4 Quick Tips On Gaining More Referrals Than You Can Handle

    4 minutes

    Learn four easy ways to gain more referrals in this session. This microlearning features a...

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  • 6 Phrases You Must Avoid When Speaking With The Decision Maker

    6 Phrases You Must Avoid When Speaking With The Decision Maker

    3 minutes

    There are certain phrases that are a real turn off for a decision maker. Learn...

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  • Deliver Rich and Engaging Presentations

    Deliver Rich and Engaging Presentations

    23 to 28 minutes

    Not everyone is comfortable giving presentations, but sometimes it is part of the job. This...

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