Course Listing by Workplace: Offices
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Key Skills Of Effective Virtual Leadership
11 to 15 minutes
It is important for effective leaders to connect and build trust with remote employees in...
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Agility In Times Of Change
11 to 15 minutes
The business world is in a state of constant change and successful organizations embrace and...
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Courageous Conversations About Race
10 to 13 minutes
To be courageous is to do something despite being fearful. Many people avoid conversations about...
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The Macro Effects Of Micro Aggressions
9 to 12 minutes
Diversity and inclusion initiatives are hot topics in today’s highly complex business environments. Understanding these...
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Rethinking The Business Case For Diversity And Inclusion
9 to 12 minutes
Diversity and inclusion are terms that are often tossed around these days without much thought...
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Institutional Strategies To Combat Racism
9 to 12 minutes
Racism, prejudice, conscious and unconscious bias are inescapable, and organizational leaders must strategize ways to...
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Improving Customer Rapport
9 to 13 minutes
One of the most critical factors in cultivating successful business relationships is building customer rapport....
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Understanding Customer Motivation in Sales
13 to 17 minutes
Making customers happy is the key to repeat business. This video training explores understanding customer...
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Managing Upset Customers
11 to 15 minutes
Working with upset customers takes skill and finesse. With the right training, you can learn...
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Orientation To Safety For New Employees
35 to 65 minutes
New employees must learn a lot of important information regarding their job responsibilities, and yet...
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Contact Center: Speaking The Language
34 to 59 minutes
Whether it’s answering a 911 call or assisting a disappointed customer who wants to return...
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Contact Center: Beyond The Metrics
33 to 53 minutes
Just one unmotivated contact center: beyond the metrics, employees can affect the performance of the...
