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  1. Content Libraries
  2. Occupational Skills
  3. Customer Service

Customer Service Training Courses

Library

  • Customer Service: Communication

    Customer Service: Communication

    4 to 9 minutes

    89% of shoppers are reported to have stopped buying from online stores after they experienced...

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  • Customer Service: Difficult Customers

    Customer Service: Difficult Customers

    6 to 11 minutes

    The cost of getting a new customer is seven times more expensive than retaining an...

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  • Customer Service – 10 Parts

    Customer Service – 10 Parts

    28 to 38 minutes

    As you can imagine, customer service is critical in any sales or customer-facing position. Good...

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  • Customer Service – Cutting Corners

    Customer Service – Cutting Corners

    1 to 2 minutes

    This course shows customer service reps how cutting corners becomes a damaging viral video, compared...

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  • Customer Service – The Invisible Customer

    Customer Service – The Invisible Customer

    2 minutes

    This video starts with an example of how a customer, when ignored by a store’s...

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  • Remarkable Customer Service

    Remarkable Customer Service

    28 to 36 minutes

    The key difference between a thriving company and a struggling company is their quality of...

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  • Customer Service – Are You With Me?

    Customer Service – Are You With Me?

    3 minutes

    This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when...

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  • Customer Service – I’m Right, You’re Wrong

    Customer Service – I’m Right, You’re Wrong

    3 minutes

    This microlearning provides an example of how engaging in an argument with a customer can...

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  • Patient Care: Treat ‘Em Like Dogs

    Patient Care: Treat ‘Em Like Dogs

    14 to 24 minutes

    This online training video educates viewers on the importance of customer care in the medical...

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  • Award Winning Social Media Interactions

    Award Winning Social Media Interactions

    10 minutes

    Social media interactions are a vital aspect of a company’s brand, impression, and customer relations....

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  • A Mindset For Superior Service

    A Mindset For Superior Service

    23 to 43 minutes

    Providing great customer service, for external and internal customers, requires a mindset for superior service....

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  • Improving Internal Customer Service

    Improving Internal Customer Service

    21 to 61 minutes

    Good internal customer service contributes to the overall success of the organization. Whenever there’s conflict,...

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