Computers make the business world go round. In some instances, the success of an entire business can depend upon computers and computer systems that make up the business network. With so many employees using computers as part of their daily work tasks, it makes sense that computer based training sessions can be a successful way of training and developing employees. Now, the key accomplishment is to run successful computer based training sessions. You can accomplish this by implementing these three fast and simple steps.
1. Position Yourself as an Advocate
New policies and procedures tend to necessitate training. When the purpose for computer based training is to teach new technology because of a policy or procedure change, a trainer can find themselves in the middle of a civil war – employees against the policy and procedure changers (usually management).
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Rather than allow the training session to become a gripe session, focus on the training at hand. You can empathize with how the trainees feel about the new process, technology or other reason for training. At the same time, you have to turn their concerns into angles for presenting the information to train them.
2. Combine Benefits and Challenges
Whatever the focus is of the computer based training, the issue at hand has its set of benefits and its own set of challenges. Try to offset the challenges employees recognize with the benefits. At various points during the training session, stop and ask what positive attributes the employees see from the training on the new system or material.
If someone mentions a challenge, try to turn it around. Recognize what the employee is saying, but try to show them how the new technology or procedure they are learning resolves this challenge. In other words, illustrate the good points of the change and detract their attention away from the perceived disadvantages.
3. Teach and the Use Hands-On Training
A new computer software system or a new computer procedure can seem like a daunting hurdle for employees to get over. Use
an approach where you teach and educate the training attendees first. In fact, it is best if you can perform this portion of the training in a classroom style setting, where employees are not sitting in front of their computer screens.
Once you have completed the instructional portion of the training, then you can move the computer based training to the computer screen. Once employees are in front of their computers, they can apply what they learned during the lecture. Combining an instructional portion with a hands-on learning portion helps to bring the training session together. It gives attendees a clear understanding of what the new system or procedure does before they try to use the new system or procedure.
Computer based training has its own set of challenges and obstacles. When you follow these three easy to implement steps, it can help to make the training session more successful. Check out eLeaP to see if its the right computer based training system for you.
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