Course Library: 3. Leadership & Communication Skills
The Leadership & Communication Skills Package empowers managers and employees alike to lead, communicate, and collaborate effectively. With 50+ courses covering emotional intelligence, team motivation, feedback, and coaching, this collection helps organizations strengthen performance and engagement from the inside out.
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How To Conduct A Virtual Interview
12 to 17 minutes
The modern workplace has seen a shift in more people working from home or from...
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Key Skills Of Effective Virtual Leadership
11 to 15 minutes
It is important for effective leaders to connect and build trust with remote employees in...
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Agility In Times Of Change
11 to 15 minutes
The business world is in a state of constant change and successful organizations embrace and...
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Improving Customer Rapport
9 to 13 minutes
One of the most critical factors in cultivating successful business relationships is building customer rapport....
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Understanding Customer Motivation in Sales
13 to 17 minutes
Making customers happy is the key to repeat business. This video training explores understanding customer...
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Managing Upset Customers
11 to 15 minutes
Working with upset customers takes skill and finesse. With the right training, you can learn...
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Interpersonal Effectiveness: Enhancing Listening Skills
7 to 12 minutes
Strong listening skills increase trust and respect from others. This video training explores how leaders...
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Respect Racial And Ethnic Differences
15 to 20 minutes
The public murder of George Floyd sparked outrage throughout the country and world. It was...
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Leadership – Use Mistakes As Growth Opportunities
2 minutes
When a manager must provide feedback on a mistake, the way the situation is handled...
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Leadership – Tell People What They’re Doing Right
3 minutes
Leaders must maintain a fine balance when it comes to giving positive feedback and critiques....
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Leadership – Put Leadership Before Friendship
3 minutes
It is important for managers and supervisors to put their role of leadership above their...
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Deliver Meaningful Feedback
14 to 19 minutes
Knowing how to deliver meaningful feedback can transform ambiguous messages into clear communication. This video...
