Course Library: 3. Leadership & Communication Skills
The Leadership & Communication Skills Package empowers managers and employees alike to lead, communicate, and collaborate effectively. With 50+ courses covering emotional intelligence, team motivation, feedback, and coaching, this collection helps organizations strengthen performance and engagement from the inside out.
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Resilience
10 minutes
As the American Psychological Association notes, resilience is defined as the process of adapting well...
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Creative Thinking And Problem Solving
9 to 13 minutes
Effective leaders see problems as opportunities for growth and innovation. As this course shows, in...
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Five Phrases To Avoid In Customer Service
19 to 39 minutes
This online video training educates viewers on the potential risks of negative phrases to customer...
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Networking And Building Relationships
12 to 17 minutes
Strong business relationships drive productivity. This video training explores networking and building relationships. This course...
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Live Chat Etiquette
10 minutes
Live chats are increasingly becoming the primary mode of engaging with customers who want answers...
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Improving Internal Customer Service
21 to 61 minutes
Good internal customer service contributes to the overall success of the organization. Whenever there’s conflict,...
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A Mindset For Superior Service
23 to 43 minutes
Providing great customer service, for external and internal customers, requires a mindset for superior service....
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Award Winning Outbound Calling
10 minutes
Outbound calls are an effective method for acquiring and retaining customers. Yet, with only a...
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The Benefits Of Creative Thinking
11 to 16 minutes
Creativity is reflected in a variety of ways in business and new business strategies. However,...
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Effective Presentations: Engagement Practices
12 to 16 minutes
Effective speeches are important pieces of a presentation, but not as important as keeping your...
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Leading Small Vs Large Groups
11 to 15 minutes
Course Overview Leaders must be able to effectively manage others in a wide variety of...
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Building Your Personal Brand
10 to 14 minutes
Business relationships are established and maintained based on mutual trust. As the saying goes, it’s...
