This informative training program takes the viewer on the journey of an ingenious bus driver and his quest to provide an excellent environment through perfected customer service. Kindness and sincerity are part of what makes individuals respond to great customer service. By focusing on the SMILE (Sincerity, Motivation, Integrity, Laughter, Enthusiasm) method of customer service, this inspirational video uses one journey to identify thousands of ways customers appreciate positivity. Attitude is incredibly important in the approach to customer service, and this program lends the viewer different circumstances in which they can feel great about their position in the public spotlight. Use this uplifting video as part of customer service training in the professional environment.