What to Say When: Someone Breaks a Commitment

Have you ever gotten into a conflict with a coworker because they broke a commitment? When someone doesn’t follow through on their commitments it can cause negative consequences for the other team members.

Unfortunately, handling these situations in the wrong way can cause further problems. This video presents different ways an employee can manage the situation when a commitment is broken by a coworker. Viewers learn how to properly present the information about the effects of a commitment change.  Use this video to educate employees how to communicate with coworkers in order to avoid future commitments from being broken. This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem.