Do you have an employee that is being uncooperative? When someone is being uncooperative there is usually a reason. This course focuses on how to approach a team member who is seemingly being difficult or uncooperative. A suggestion in the training is not to attack or accuse, but to open up dialogue with the person. The person being accused of being uncooperative may have their own view of what is going on.
Use the communication tactics presented in this course to make a difficult conversation easier and more productive. This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem.