One study has found 70% of small to mid-sized businesses maintain that their biggest problem is communication. This training course illustrates the 6 most common errors in communication, and teaches learners how to communicate more effectively.
Each section shows an example of poor communication, followed by one of effective communication. For example, the section on communicating assertively gives a bad example of how being vague about an issue often leads to misunderstandings. The good example shows how being respectfully direct gets the point across so effectively that the issue can be understood and resolved.
This course also explains the importance of active listening, choosing the right time and method for communicating, avoiding distractions while communicating, and how communication styles affect others. Viewers are given practical tips that will enable them to become better communicators.
Take this course to learn how to avoid common communication problems and communicate more effectively with everyone in the workplace.