Emotions play a part in each interaction we have. Whether we realize it or not, we can read another’s emotions within a fraction of a second. Someone with emotional intelligence can see how their communication is affecting another person and vice versa. Having this emotional awareness is an important skill to have in order to build and sustain relationships with others.
This training course discusses the importance of emotional intelligence and how to interpret a person’s underlying emotions. Learners will watch realistic interactions between people to see how emotions can be detected through facial expressions and body language.
By watching this training, your employees gain a refreshed understanding of knowing what it means to be in tune with their emotions, and how emotions affect their daily lives.