Good customer service plays a crucial role in the overall reputation of any organization. Likewise, bad customer service can be just as detrimental to an organization’s reputation. Especially in this age of social media and technology, a small incident of bad customer service can spread like wildfire and lead to a public relations nightmare. Just ask Comcast. This interactive training module will give you an overview of the various aspects related to customer service and what you can do to avoid a potential customer disaster.
This module is divided into seven sections that cover everything from the importance of customer service, to how to develop a positive attitude, to assessing customer needs, to dealing with different communication methods, to handling irate customers, and more. There are also role play scenarios and assessments throughout the module. [Get Started Free]. Course ID: CSE021