Course Listing by Workplace: Hotels and Motels
Business Cases And ROI In 1 Minute
At some point you may need to ask for money for something at work and...
How To Deliver Proactive Customer Service
19 to 39 minutes
This online video training educates viewers on best practices for dealing with customers and potential...
Five Phrases To Avoid In Customer Service
19 to 39 minutes
This online video training educates viewers on the potential risks of negative phrases to customer...
Improving Internal Customer Service
21 to 61 minutes
Good internal customer service contributes to the overall success of the organization. Whenever there’s conflict,...
A Mindset For Superior Service
23 to 43 minutes
Providing great customer service, for external and internal customers, requires a mindset for superior service....
Bounce Back From Failure
15 to 19 minutes
People make mistakes at work and in their personal lives. It is important to learn...
Digital Transformation: Transformation Of Customer Needs, Workforce Needs And Operations
12 to 16 minutes
Every organization operating in the 21st century has been affected in some capacity by the...
Digital Transformation: Transformation Of Markets, Business Models, And Strategy
13 to 17 minutes
A new group of buyers has entered the marketplace. As this course shows, businesses that...
Hazard Communication In Hospitality Environments
21 to 31 minutes
Hazardous materials (HazMats) can be found in nearly every work environment, including those in the...
Workplace Bullying Prevention Made Simple
5 to 15 minutes
Fifty percent of employees have either witnessed or have been a victim of workplace bullying....
Customer Service: Make It Easy!
How many customers has your business lost due to disappointing customer service? Most customers stop...