Course Listing by Workplace: Hotels and Motels
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It’s Up To You: Stopping Sexual Harassment For Employees
21-31 minutes
Title VII of the federal Civil Rights Act specifically prohibits sexual harassment. It is important...
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How To Deliver Proactive Customer Service
19 to 39 minutes
This online video training educates viewers on best practices for dealing with customers and potential...
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Five Phrases To Avoid In Customer Service
19 to 39 minutes
This online video training educates viewers on the potential risks of negative phrases to customer...
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Improving Internal Customer Service
21 to 61 minutes
Good internal customer service contributes to the overall success of the organization. Whenever there’s conflict,...
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A Mindset For Superior Service
23 to 43 minutes
Providing great customer service, for external and internal customers, requires a mindset for superior service....
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Bounce Back From Failure
15 to 19 minutes
People make mistakes at work and in their personal lives. It is important to learn...
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Digital Transformation: Transformation Of Customer Needs, Workforce Needs And Operations
12 to 16 minutes
Every organization operating in the 21st century has been affected in some capacity by the...
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Digital Transformation: Transformation Of Markets, Business Models, And Strategy
13 to 17 minutes
A new group of buyers has entered the marketplace. As this course shows, businesses that...
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Hazard Communication In Hospitality Environments
21 to 31 minutes
Hazardous materials (HazMats) can be found in nearly every work environment, including those in the...
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Customer Service: Make It Easy!
24 minutes
How many customers has your business lost due to disappointing customer service? Most customers stop...
