Occupational Skills Training Courses
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How To Recover From Service Mishaps
18 to 38 minutes
Everyone has had a bad customer service experience. The outcome is determined by how it’s...
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How To Deliver Proactive Customer Service
19 to 39 minutes
This online video training educates viewers on best practices for dealing with customers and potential...
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Six Rules For Better Customer Service
18 to 38 minutes
Because customer service is the face of most businesses, well-trained customer service employees can be...
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Keeping Your Customers Informed
8 minutes
Research shows without good customer communication, one customer’s isolated problem evolves into multiple problems. This...
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10 Quick Tips On How Sales People Can Improve Their Listening Skills
4 minutes
A true sales professional uses a consultative style with their prospects and clients. To achieve...
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Answering The Telephone
10-10 minutes
An unprofessional customer service representative can damage a company’s brand. This course teaches customer service...
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Closing The Sale
10 minutes
Working hard to get the deal does not always guarantee you will make the sale....
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Complaint Handling
10-10 minutes
Nobody likes a complainer. However, as with so many things, especially in a professional situation,...
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Open And Closed Questions In 1 Minute
1-1 minute
This one-minute video provides an understanding on how to use the right question type with...
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Dealing With A Silent Colleague Or Customer In 1 Minute
1-1 minute
This one-minute video provides tips to help open communication up with colleagues, co-workers or customers...
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ESOL – English As A 2nd Language In 1 Minute
1-1 minute
How to communicate with people whose second language is English or when their English language...
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Funnel Questions In 1 Minute
1-1 minute
This one-minute video explains how to use funnel questions to get more detail and increase...
