When most people are asked to lead a meeting, they think about what they are going to say or what they are going to use. This is thinking about it incorrectly. After all, the most enjoyable meetings are likely the ones where everyone is involved and getting their points across.
So instead of focusing on what you should say, focus on what everyone else is going to say. This course demonstrates how to take on the task and act more like a ringmaster, encouraging a meeting with everyone’s participation. This course provides a step-by-step communication strategy to lead a successful meeting.
This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.
Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.