What to Say When: Someone’s Not Doing What You Need

Working with an underperforming employee can be stressful. You want to discuss the problem without criticizing the individual; so what do you say? This course addresses four reasons why someone is not completing a task and provides a strategy for coming to a resolution for each scenario.

Discovering which reason is preventing the team member from completing a task can lead to a productive conversation to help underperformers develop and succeed. This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem.