How a manager reacts to a situation has a greater impact on employee morale and productivity than the situation itself. This online course teaches supervisors the key to managing other people is managing themselves. By learning to control initial gut reactions, such as attacking or blaming others, managers will understand the outcome of their reactions.

This course outlines techniques for negotiating between employees, dealing with bad news, solving problems, and turning negative situations into teaching opportunities. Use this course to learn how to reflect and improve on your management skills.