What do you say when you are trying to get work done, but a coworker keeps trying to talk to you? It might be tempting to be rude to your coworker, but that can be damaging to the workplace relationship. How can you accomplish getting your work completed, and also maintaining the relationship with your coworker? This course starts by helping explain why a co-worker might be so chatty. The course then demonstrates how regardless of the reason they want to talk to you, there is an effective way to address the situation. Knowing how to address these situations is key to maintaining your relationships with your coworkers without neglecting the obligations of your job.

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.