One of the biggest mistakes training group leaders make is mistaking difficult behavior for a difficult person. This course shows trainers how to respond to the most distracting type of behaviors while maintaining control of the entire group.

By first demonstrating how to open a training meeting, this course teaches tips and techniques for identifying audience members and understanding their different, often disruptive, behaviors. Emphasizing the importance of group dynamics and the most common attendee behaviors, this course guides learners through the process of developing a plan for managing difficult trainees while sticking to the meeting’s agenda.

Present this course so all your organization’s trainers know how to manage and engage all trainees while conducting productive training sessions.