Course Library: Microlearning
Microlearning content to improve knowledge retention
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Customer Service – Listen To Your Customers
4 minutes
Customers really want to be heard- the first time. This video demonstrates how to use...
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Customer Service – Are You With Me?
3 minutes
This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when...
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How To Overcome Objections
6 minutes
“Call me later,” “we’re not interested,” and “we use someone else” may sound like familiar...
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Customer Service – Act To Solve Problems
4 minutes
Customer service is about solving problems and may require a little creativity. This video shows...
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Customer Service – Acknowledge Every Customer
3 minutes
Customers should be your first priority. This video shows you the importance of recognizing your...
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Customer Service – The Invisible Customer
2 minutes
This video starts with an example of how a customer, when ignored by a store’s...
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Customer Service – I’m Right, You’re Wrong
3 minutes
This microlearning provides an example of how engaging in an argument with a customer can...
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Leadership Feedback: What employees want to tell you…but don’t!
17 to 27 minutes
Some say leaders live in a vacuum and they don’t often receive feedback. How then...
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Sales Interactions: Asking Questions
3 minutes
Your questions, whether open or closed, need to accomplish one of two things. Discover what...
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7 Steps To Build And Maintain Connections With Your Clients
5 minutes
Learn how to build, develop and maintain lasting relationships with your prospects and clients by...
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Closing – How To Move The Sale Forward
4 minutes
Learn three ways to help you with the transition from your interaction to asking for...
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Consultative Selling Skills – The PULSE Model
5 minutes
Learn how to structure your sales interactions by using the PULSE consultative selling model. This...