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  1. Content Libraries
  2. Course Packages
  3. Microlearning

Course Library: Microlearning

Microlearning content to improve knowledge retention

  • Customer Service – Listen To Your Customers

    Customer Service – Listen To Your Customers

    4 minutes

    Customers really want to be heard- the first time. This video demonstrates how to use...

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  • Customer Service – Are You With Me?

    Customer Service – Are You With Me?

    3 minutes

    This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when...

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  • Customer Service – Act To Solve Problems

    Customer Service – Act To Solve Problems

    4 minutes

    Customer service is about solving problems and may require a little creativity. This video shows...

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  • Customer Service – Acknowledge Every Customer

    Customer Service – Acknowledge Every Customer

    3 minutes

    Customers should be your first priority. This video shows you the importance of recognizing your...

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  • Customer Service – The Invisible Customer

    Customer Service – The Invisible Customer

    2 minutes

    This video starts with an example of how a customer, when ignored by a store’s...

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  • How To Overcome Objections

    How To Overcome Objections

    6 minutes

    “Call me later,” “we’re not interested,” and “we use someone else” may sound like familiar...

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  • Customer Service – I’m Right, You’re Wrong

    Customer Service – I’m Right, You’re Wrong

    3 minutes

    This microlearning provides an example of how engaging in an argument with a customer can...

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  • Leadership Feedback: What employees want to tell you…but don’t!

    Leadership Feedback: What employees want to tell you…but don’t!

    17 to 27 minutes

    Some say leaders live in a vacuum and they don’t often receive feedback. How then...

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  • Sales Interactions: Asking Questions

    Sales Interactions: Asking Questions

    3 minutes

    Your questions, whether open or closed, need to accomplish one of two things. Discover what...

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  • 7 Steps To Build And Maintain Connections With Your Clients

    7 Steps To Build And Maintain Connections With Your Clients

    5 minutes

    Learn how to build, develop and maintain lasting relationships with your prospects and clients by...

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  • Closing – How To Move The Sale Forward

    Closing – How To Move The Sale Forward

    4 minutes

    Learn three ways to help you with the transition from your interaction to asking for...

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  • Consultative Selling Skills – The PULSE Model

    Consultative Selling Skills – The PULSE Model

    5 minutes

    Learn how to structure your sales interactions by using the PULSE consultative selling model. This...

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