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  1. Content Libraries
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  3. Business Soft Skills

Course Library: Business Soft Skills

Ensure your team is well-rounded with soft skills courses.

  • Managing Persistent Lateness In 1 Minute

    Managing Persistent Lateness In 1 Minute

    1 - 1 minutes

    This one-minute video gives four tips to help manage persistent lateness of team members.

    See quick preview

  • Time Management

    Time Management

    13 to 18 minutes

    In our work culture, being busy makes us feel productive, but it is easy to...

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  • Leadership – Challenge The Status Quo

    Leadership – Challenge The Status Quo

    2 to 2 minutes

    This short video shows leaders how challenging the status quo is critical for success. A...

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  • Leadership – Create An Open Environment

    Leadership – Create An Open Environment

    3 to 3 minutes

    Problems get solved in an open environment where employees are encouraged to speak up. In...

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  • Five Phrases To Avoid In Customer Service

    Five Phrases To Avoid In Customer Service

    19 to 39 minutes

    This online video training educates viewers on the potential risks of negative phrases to customer...

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  • Networking And Building Relationships

    Networking And Building Relationships

    12 to 17 minutes

    Strong business relationships drive productivity. This video training explores networking and building relationships. This course...

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  • Live Chat Etiquette

    Live Chat Etiquette

    10 minutes

    Live chats are increasingly becoming the primary mode of engaging with customers who want answers...

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  • Improving Internal Customer Service

    Improving Internal Customer Service

    21 to 61 minutes

    Good internal customer service contributes to the overall success of the organization. Whenever there’s conflict,...

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  • A Mindset For Superior Service

    A Mindset For Superior Service

    23 to 43 minutes

    Providing great customer service, for external and internal customers, requires a mindset for superior service....

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  • The Benefits Of Creative Thinking

    The Benefits Of Creative Thinking

    11 to 16 minutes

    Creativity is reflected in a variety of ways in business and new business strategies. However,...

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  • Effective Presentations: Engagement Practices

    Effective Presentations: Engagement Practices

    12 to 16 minutes

    Effective speeches are important pieces of a presentation, but not as important as keeping your...

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  • Conflict De-Escalation Techniques: Recognizing and Removing Biases

    Conflict De-Escalation Techniques: Recognizing and Removing Biases

    7 to 10 minutes

    One of the first steps in conflict de-escalation is approaching the conflict with a clear...

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