Sales Training Courses
-
Avoiding Escalations In 1 Minute
1-1 minute
This one-minute video covers some of the key points around avoiding having to escalate a...
-
Bad News, Good News In 1 Minute
1-1 minute
This one-minute video explains a simple process to help your customer have a positive experience...
-
Customer Effort In 1 Minute
1-1 minute
This one-minute video explains what customer effort is, what a customer effort score means and...
-
Customer Service Recovery (HEARD) In 1 Minute
1-1 minute
This one-minute video explains how to use the H.E.A.R.D. technique when dealing with a complaining...
-
Abusive Customers In 1 Minute
1 minute
Abusive customers may swear at you, call you names or even threaten you. This one-minute...