Sales Training Courses
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Dealing With Non-Stop Talking Customers In 1 Minute
1-1 minute
This one-minute video provides some tips on how to deal with customers who like to...
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Verbal Holding In 1 Minute
1-1 minute
Verbal Holding is a service technique to help keep the caller informed while you research...
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A Positive Response To Customers In 1 Minute
1-1 minute
This one-minute video describes how to change a potentially negative response to sounding more positive...
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Acknowledge Customer Contact In 1 Minute
1-1 minute
Customers just want to know what is happening. If you acknowledge a customer’s initial enquiry...
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Adding Value In 1 Minute
1-1 minute
Things like sharing additional benefits, mentioning special offers and providing additional information can all add...
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Apologizing For Delays In 1 Minute
1-1 minute
This one-minute video provides four tips to help you apologize for delays when dealing with...
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Avoiding Escalations In 1 Minute
1-1 minute
This one-minute video covers some of the key points around avoiding having to escalate a...
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Bad News, Good News In 1 Minute
1-1 minute
This one-minute video explains a simple process to help your customer have a positive experience...
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Customer Effort In 1 Minute
1-1 minute
This one-minute video explains what customer effort is, what a customer effort score means and...
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Customer Service Recovery (HEARD) In 1 Minute
1-1 minute
Customer Service Recovery (HEARD) In 1 Minute About the Course Every customer-facing employee will encounter...
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Abusive Customers In 1 Minute
1 minute
Abusive customers may swear at you, call you names or even threaten you. This one-minute...
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Asking For The Business In 1 Minute
1-1 minute
Closing the sale is a skill that can be a lot easier than most people...
