Sales Training Courses
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Answering The Telephone
10-10 minutes
An unprofessional customer service representative can damage a company’s brand. This course teaches customer service...
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Closing The Sale
10-10 minutes
Working hard to get the deal does not always guarantee you will make the sale....
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Understanding The Sales Process
28-40 minutes
As one of the truly performance-based careers, a sales career allows people to chart their...
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Award Winning Emails
10 minutes
Email communication can have a powerful effect on capturing customers and retaining existing customers. This...
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Negotiation Skills
10-10 minutes
Negotiating is an important skill in one’s personal and professional life. During negotiation, it is...
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Positive Affirmation In 1 Minute
1-1 minute
This one-minute video explains the reasons and ways to provide the customer with a positive...
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Dealing With Non-Stop Talking Customers In 1 Minute
1-1 minute
This one-minute video provides some tips on how to deal with customers who like to...
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Verbal Holding In 1 Minute
1-1 minute
Verbal Holding is a service technique to help keep the caller informed while you research...
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A Positive Response To Customers In 1 Minute
1-1 minute
This one-minute video describes how to change a potentially negative response to sounding more positive...
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Acknowledge Customer Contact In 1 Minute
1-1 minute
Customers just want to know what is happening. If you acknowledge a customer’s initial enquiry...
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Adding Value In 1 Minute
1-1 minute
Things like sharing additional benefits, mentioning special offers and providing additional information can all add...
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Apologizing For Delays In 1 Minute
1-1 minute
This one-minute video provides four tips to help you apologize for delays when dealing with...