What to Say When: Criticizing a Team Member’s Work

What do you say when you need to get an employee back on track from poor performance? Employees will not respond well if they feel like they are being attacked.

This course demonstrates how to deal with a performance issue in a productive manner. This course explores a communication strategy to keep the conversation more objective and less personal, thus diffusing any potential hostility the employee may feel. Learn how to present the facts, seek agreement that there is an issue, and set expectations and goals for a resolution. Utilize the information here and make providing feedback easier and more effective. 

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.