What to Say When: Conducting Interviews and Appraisals

When conducting an interview, interviewees often describe things in terms of “we,” or what their team did in their last role. So how do you get them to articulate their specific contributions? This course presents the concept of using “the power of you” by asking a candidate how they did something personally. Learn a communication strategy for drawing out the specifics, relevant to the job you are hiring for. Use this course as a tool to guide you through conducting your next interview. 


This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.