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  1. Content Libraries
  2. Sales

Sales Training Courses

Library

  • Answering The Telephone

    Answering The Telephone

    10-10 minutes

    An unprofessional customer service representative can damage a company’s brand. This course teaches customer service...

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  • Closing The Sale

    Closing The Sale

    10-10 minutes

    Working hard to get the deal does not always guarantee you will make the sale....

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  • Understanding The Sales Process

    Understanding The Sales Process

    28-40 minutes

    As one of the truly performance-based careers, a sales career allows people to chart their...

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  • Award Winning Emails

    Award Winning Emails

    10 minutes

    Email communication can have a powerful effect on capturing customers and retaining existing customers. This...

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  • Negotiation Skills

    Negotiation Skills

    10-10 minutes

    Negotiating is an important skill in one’s personal and professional life. During negotiation, it is...

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  • Positive Affirmation In 1 Minute

    Positive Affirmation In 1 Minute

    1-1 minute

    This one-minute video explains the reasons and ways to provide the customer with a positive...

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  • Dealing With Non-Stop Talking Customers In 1 Minute

    Dealing With Non-Stop Talking Customers In 1 Minute

    1-1 minute

    This one-minute video provides some tips on how to deal with customers who like to...

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  • Verbal Holding In 1 Minute

    Verbal Holding In 1 Minute

    1-1 minute

    Verbal Holding is a service technique to help keep the caller informed while you research...

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  • A Positive Response To Customers In 1 Minute

    A Positive Response To Customers In 1 Minute

    1-1 minute

    This one-minute video describes how to change a potentially negative response to sounding more positive...

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  • Acknowledge Customer Contact In 1 Minute

    Acknowledge Customer Contact In 1 Minute

    1-1 minute

    Customers just want to know what is happening. If you acknowledge a customer’s initial enquiry...

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  • Adding Value In 1 Minute

    Adding Value In 1 Minute

    1-1 minute

    Things like sharing additional benefits, mentioning special offers and providing additional information can all add...

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  • Apologizing For Delays In 1 Minute

    Apologizing For Delays In 1 Minute

    1-1 minute

    This one-minute video provides four tips to help you apologize for delays when dealing with...

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