What to Say When: Manager Collection
The ability to clearly and effectively communicate is critical to a manager’s success. This course features 14 lessons from the What To Say When series on workplace communication. These particular vignettes focus on issues managers might experience in the workplace.
Each short vignette presents a common communication dilemma, and Human Resource expert, Hugh Murray, shares the communication strategies and tactics for dealing with the issue. The manager collection covers issues related to taking lead of a new team, setting objectives and goals for employees, dealing with conflict between team members, and providing feedback and recognition. Each lesson in this course features a narrative example, demonstrating the right and wrong way to handle a problem.