This online video training class educates viewers on best practices for dealing with customers and potential customers. Viewers learn how to create better customer experiences with proactive customer service from Nancy Friedman, the Telephone Doctor. This video gives examples of positive and negative customer interactions during telephone orders, face to face conversations, and complaint calls. This online training explains the three different types of customer service, passive, average, and proactive, and educates employees on how to better serve customers. Employees who know how to make customers feel positive about their experience helps your company become more profitable.