Business, Leadership Training Courses

Increase employee retention and reduce staff turnover. Practical, compact, and engaging to accelerate critical skill development in a fast-changing global marketplace. Each CareerShorts™ course is 45-60 minutes in length, equipped with quizzes, resources, comprehensive learning assessments, and a branded course certificate of completion. All courses are delivered online. Students/Employees can take these courses anytime, anywhere, at their convenience.

I liked all the business etiquette courses very much. I think they are exactly what I have in mind for our (business) students.

Richard Harvey

Success Skills: Etiquette & Protocol

  1. Deals and Meals
  2. Guest & Host Responsibilities
  3. What to Wear
  4. Your Body Talks
  5. Bridging the East -West Business Divide

Success Skills: Business Writing

  1. Grammar Rules: Business Writing Made Simple
  2. Writing Clear, Effective Business Letters
  3. Writing Clear, Effective Business E-Mail
  4. Writing Clear, Effective Memos
  5. Writing Clear, Informative Reports

Success Skills: Managerial Communication

  1. Present to Win: High Impact Presentations that Get Results
  2. Harnessing the Power of Persuasion
  3. Managing Difficult Conversations with Success
  4. Negotiation and Conflict Management
  5. How to Give Effective Feedback

Success Skills: Career Transition & Growth

  1. Accelerating Your Job Search with LinkedIn
  2. Seven Secrets to Door-Opening Resumes and Cover Letters
  3. Overcoming the Deadly Dozen Obstacles to Effective Job Hunting
  4. How to Ace Every Job Interview
  5. Networking for Job Search Success and Career Growth
  6. How to Sell Yourself and Your Ideas
  7. Stop Sabotaging Your Careers

Success Skills: Social Intelligence & Leadership

  1. Polish Your Interpersonal Skills
  2. How to Work with ‘Difficult’ People
  3. Practical Teambuilding for Successful Work Teams
  4. Influence without Authority
  5. Exploring Workforce Diversity: Skills for Working in Today’s Workplace

Success Skills: Productivity

  1. Time Management Made Easy
  2. Working Smarter, Better Results
  3. Following Through
  4. Creativity and Innovation: How to Generate Ideas and Solve Problems
  5. Decision Making: How to Make Better Decision Every Time

Success Skills: Customer Service and Marketing

  1. At Your Service: How to Get Customer Service Right Every Time

Course

Highlights

Deals and Meals: Dining Skills for Today’s Business

Instructor: Juanita Ecker, Founder, Professional Image Management

  • Negotiating the table setting
  • The rules of silverware, napkins and bread plates
  •  Dining do’s and taboos
  •  Mastering dining dilemmas
  • The American and Continental style of dining

Dining Etiquette: Guest and Host Responsibilities

Instructor: Juanita Ecker, Founder, Professional Image Management

  • Inviting a client for a business meal
  • Host and guest responsibilities before, during, and after the meal
  • Ordering wine and drinking alcohol with the meal
  • The protocol for seating guests
  • Entertaining over breakfast, at a lunch buffet or in your corporate cafeteria

What to Wear: the Business Casual Dress Code

Instructor: Juanita Ecker, Founder, Professional Image Management

  • The impact of first impressions
  • Why your image and appearance matter
  • Image grooming tips for men and women
  • The Professional Style Scale – the 4 levels of dress
  • The message of clothing – authoritative to approachable
  • The pitfalls when putting together a business casual wardrobe

Your Body Talks

Instructor: Juanita Ecker, Founder, Professional Image Management

  • Gestures for business introductions in the U. S. and abroad
  • Handshakes and business card exchange
  • Eye contact, personal space and touching
  • Positive and negative body language signals
  • Offensive gestures around the world

Bridging the East-West Business Divide

Instructor: Kari Heistad, Founder and CEO, Culture Coach International

  • Defining “East” and “West”
  • Eastern vs. Western Cultural Overview
  • Making a Good First Impression: Introductions, Greetings and Understanding Names
  • How to Conduct Successful Cross Cultural Meetings
  • Eastern and Western Communication Styles
  • Cross Cultural Negotiation Tips

Present to Win: High Impact Presentations that Get Results

Instructor: Harrison Monarth, New York Times bestselling author, Founder, GuruMaker – School of Professional Speaking

  • Create interest and keep the attention of your audience
  • Establish rapport and credibility with small and large audience
  • Overcome bad habits quickly and minimize nervousness
  • Create powerful openings and closings your audience will remember
  • Structure your presentations for maximum impact
  • Get your major points across fast at just the right time in your presentation
  • Overcome anxiety and project confidence through the skilled use of body language
  • Connect emotionally and intellectually with your audience

Harnessing the Power of Persuasion

Instructor: Harrison Monarth, New York Times bestselling author, Founder, GuruMaker – School of Professional Speaking

  • Influence others even without formal authority
  • Get people to open up to you
  • Build rapport quickly even with challenging individuals
  • Establish credibility and structure a powerful message
  • Communicate with confidence and clarity
  • Gain buy-in and support for your ideas
  • Win hearts and minds for a cause you support
  • Change people’s minds and influence their behavior
 

Managing Difficult Conversations with Success

Instructor: Harrison Monarth, New York Times bestselling author, Founder, GuruMaker – School of Professional Speaking

  • Understand the anatomy of a difficult conversation
  • Prepare effectively for a difficult conversation
  • Craft a clear objective to make your conversations stronger and obtain results
  • Confidently confront unacceptable behaviour in others
  • Deal with emotional outbursts and negativity in conversations
  • Ask questions that build receptivity and trust
  • Adjust your vocal tonality
  • Use body language to send a message of compassion, empathy and respect
  • Summarize your conversations for maximum impact and positive conclusions
 

Negotiation and Conflict Management

Instructor: Moshe Cohen, President, The Negotiating Table

  • Become more persuasive by listening objectively to all points of view in a conflict
  • Negotiate effectively by understanding the interests that motivate people
  • Create value by generating creative options and compromises for resolution
  • Avoid uncomfortable surprises by preparing for your negotiations
  • Develop mutually respectful relationships as you negotiate at work
  • Deal well with people who have different negotiating styles
  • Conclude negotiations successfully with clear and durable agreements
 

How to Give Effective Feedback

Instructor: Harrison Monarth, New York Times bestselling author, Founder, GuruMaker – School of Professional Speaking

  • Know when to give feedback
  • Learn the seven “Characteristics of Helpful Feedback
  • Recognize when feedback is understood
  • Make it easy for others to accept feedback
  • Choose appropriate language for feedback
  • Use nonverbal signals to support effective feedback
 

Grammar Rules: Smart Business Writing Made Simple

Instructor: Nancy Flynn, Founder of The Business Writing Institute™ and The ePolicy Institute™, Bestselling Author

  • Gain command of the real rules of grammar.
  • Eliminate mistakes that confuse readers, undermine credibility, and derail careers.
  • Master proven principles of style and clarity.
  • Adopt the ABCs of effective writing.
  • Overcome fears, apprehensions, and insecurities about writing.
  • Proofread painlessly and edit effectively.
  • Produce business documents that really work.
  • Position yourself as a detail-oriented communicator.
 

Writing Clear, Effective Business Letters

Instructor: Robert Craig Hogan, Ph.D., Director, the Business Writing Center

  • Write letters that partner with readers to achieve maximum results for you, the reader, and the company
  • Decide when to write, when to call, and when to e-mail
  • Organize for maximum clarity
  • Write an introduction that increases impact
  • Write a closing that achieves your objectives
  • Apply the skills to letters of request, response, apology, bad news, and persuasion
 

Writing Clear, Effective Business E-Mail

Instructor: Robert Craig Hogan, Ph.D., Director, the Business Writing Center

  • Decide what is and is not appropriate for email messages
  • Follow good business email etiquette
  • Write a clear, meaningful subject line
  • Organize so the message is clear
  • Use appropriate tone and formality
  • Close effectively
  • Write effective emails to respond, request, persuade or to communicate business problems
 

Writing Clear, Effective Memos

Instructor: Robert Craig Hogan, Ph.D., Director, the Business Writing Center

  • Pre-write: Prepare the memo
  • Write the parts of the memo
  • Use practices that present memos clearly
  • Use simple, straightforward sentences and vocabulary
  • Edit and proofread the memo
  • Write five memo types: directive, informational, persuasive, presenting results, presenting solutions to problems
 

Writing Clear, Informative Reports

Instructor: Robert Craig Hogan, Ph.D., Director, the Business Writing Center

  • Prepare notes.
  • Organize the Writing.
  • Introduce the Content.
  • Present explanations in clear sections.
  • Create lists.
  • Present information in tables.
  • Write clear, complete explanations
  • Write conclusions that have impact
  • Write clear, effective paragraphs, sentences, and words.
  •  Prepare a Polished, Correct Final Report
 

Polish Your Interpersonal Skills

Instructor: Katherine Poehnert, Certified Genos® Emotional Intelligence Consultant

  • What emotional intelligence is
  • Why it is important
  • What you can do to improve yours
 

How to Work with Difficult People

Instructor: Betty LeMarr, President, Nadisa Associates

  • How to overcome stereotypes about others and avoid unthinkingly applying your innate frame of reference to people and things
  • How to recognize and leverage cultural value differences to build a springboard for cooperation
  • Seek to understand personal style differences and treat others the way ‘they’ want to be treated
 

Influence Without Authority

Instructor: Moshe Cohen, President, The Negotiating Table

  • Understand the value of influence in getting things done
  • Persuade people more effectively by understanding the levers of influence
  • Negotiate with others  to get your mutual interests met
  • Influence people by leading them toward a shared vision
  • Listen more carefully to hear the interests that motivate others
  • Communicate in a clear, concise, and inspiring manner
  • Increase your influence by managing people’s emotions more effectively
 

Accelerating Your Job Search with LinkedIn

Instructor: Joshua Waldman, Founder of CareerEnglightenment, Nationally Known Blogger and Trainer

  • Why your first impression is likely to be an online impression
  • The importance of your personal brand
  • The elements of a successful LinkedIn profile
  • A 4 step method for getting job interviews fast through social media
 

Networking for Job Search Success and Career Growth

Instructor: Jane Cranston, Managing Director, ExecutiveCoachNY.com

  • Become aware of the many aspects of networking
  • Develop a networking strategy incorporating all aspects
  • Learn what to do before, during and after a networking event
  • Understand the role of social networking
  •  Know the one question you should never ask when networking and the inquiry you should always make
 

How to Sell Yourself and Your Ideas

Instructor: Kelly Ke, Founder, BCCG

  • What self-promotion is and what it can give you
  • Five self-marketing tips that will sell you and your ideas
  • Counterproductive cultural inclinations that will limit your success
 

Practical Team Building for Successful Work Teams

Instructor: Dr. Paul Powers, consulting management psychologist, best-selling author

  • Four stages of team development
  • Three commonly found types of work teams
  • How to Diagnose Team Performance Issues
  • Four personality and behavioral variables that affect team work
  • Preferred formal and informal team building techniques
 

Time Management Made Easy

Instructor: Peter Turla, Former NASA Rocket-Designer, President, the National Management Institute

  • Get more done and have more free time
  • Accomplish high-payoff priorities and goals
  • Avoid time crunches
  • Finish long-term tasks while dealing with unexpected emergencies
  • Avoid procrastination and get the important things done
  • Stay organized, focused and productive
  • Use innovative time management techniques to work smarter – not harder
 

Follow Through: How to Keep On Keeping On

Instructor: Steve Levinson, Ph.D., President, Behavioral Dynamics, Inc., Bestselling Author

  • The real cause of poor follow through (Guess what? It’s not your fault!)
  • The Follow Through Formula and how to apply it
  • Practical strategies for following through
  • Special tricks for completing unpleasant tasks
  • How to adopt a Follow Through Mindset
 

Working Smarter, Better Results: Improving Personal Productivity

Instructor: Chris Crouch, President, DME Training and Consulting

  • Workplace Magic – Recognizing and countering several common illusions that create workplace chaos
  • Workplace Logistics – Controlling the flow of paper and other incoming demands on your time
  • Workplace Prioritizing – Learning how to make good decisions about what to do next
  • Workplace Planning – Staying on top of your tasks and projects
  • Workplace Drama – Effectively dealing with self-defeating behavior in the workplace
 

Creativity and Innovation: How to Generate Ideas and Solve Problems

Instructor: Paul Birch, Founder, Visionjuice, Author

  • What creativity is and what it is not
  • About the brain and how it helps and hinders creativity
  • About organisations and how they help and hinder creativity
  • About yourself and how you help and hinder your own creativity
  • A selection of tools and techniques that will allow you to enhance your creativity in all manner of situations
  • How to think more creatively and innovatively
 

At Your Service: How to Get Customer Service Right Every Time

Instructor: Harrison Monarth, New York Times bestselling author, Founder, GuruMaker – School of Professional Speaking

  • Know how customers think
  • Know the one thing every customer wants
  • Understand the perceptions the customer has of your product, service or company
  • Learn to calm irate customers with effective language
  • Use your vocal tonality to transfer a positive mood to customers
  • Learn what the most admired companies do right for their customers
  • Recognize the power of focus and how it applies to customer service
  • Manage the emotions of customers for a superior experience
  • Master effective conversations with customers
  • Protect the reputation of your organization by taking charge of the customer’s experience
  • Handle difficult customer service situations with success
 

Exploring Workforce Diversity: Skills for Working in Today’s Workforce

Instructor: Kari Heistad, founder and CEO, Culture Coach International (CCI)

  • The definition of diversity
  • The business case for diversity
  • Why companies are focused on capitalizing on the power of diverse teams
  • How diversity impacts how people interact at work
  • Key elements of diversity that are important to you
  • How to work effectively with people who are different than you are
  • Tips for working on diverse teams
 

Overcoming the Deadly Dozen Obstacles to Effective Job Hunting

Instructor: Dr. Paul Powers, Consulting Management Psychologist, Bestselling Author

  • To identify the often-unseen but powerful variables that can trip up even the smartest job hunters,
  • Why the traits and strategies that may make you effective on the job can work against you in your job hunt,
  • Creative coping strategies to help you overcome each of the deadly dozen obstacles to effective job hunting,
  • Why “working harder” isn’t always the best solution to a frustrating job hunt,
  • How to build and maintain a positive, winning attitude during your job hunt that will lower your stress level and help you land a more rewarding job.
 

How to Ace Every Job Interview

Instructor: Jane Cranston, Managing Director, ExecutiveCoachNY.com

  • The various levels and kinds of job interviews and the demands of each
  • How to anticipate and reply to common and difficult questions
  • How to craft and deliver persuasive answers
  • How to establish rapport with the interviewer, regardless of their personality or approach, through effective communication techniques
  • How to prepare for an interview
  • Proper business behaviour to optimize your interview success
 

Stop Sabotaging Your Career

Instructor: Debra Keenan, Founder, DKB Consulting

  • How to determine your career sabotaging blind spots
  • Top 10 career sabotaging behaviors
  • How to develop a personal development plan to overcome your blind spots
 

Decision Making: How to make better decisions every time

Instructor: Paul Birch, Founder, Visionjuice, Author

  • Learn what decision making is and what it is not
  • Learn a simple six step process that enables you to cover all the bases
  • Find out how to make sense of a messy world before approaching the decision
  • Learn a selection of tools and techniques that will allow you to enhance your decision making in most situations
  • Explore bad decisions and how to avoid them
 

Seven Secrets to Door-Opening Resumes and Cover Letters

Instructor: Nancy Flynn, Founder of The Business Writing Institute™ and The ePolicy Institute™, Bestselling Author

  • The art of persuasive writing.  Motivating prospective employers to read your cover letter, review your resume, and interview you.
  • Real rules of grammar, punctuation, and style. Eliminating common—and potentially costly—punctuation pitfalls and mechanical missteps.
  • The professional writer’s three-step secret to grabbing and holding reader attention—from the first sentence to the last.
  • Writing effective electronic cover letters and resumes.  Ensuring that e-mail correspondence is open and read—not ignored and deleted.
  • Focusing your thinking and organizing your writing to promote your strengths, repackage your weaknesses, and position you as an ideal candidate for the job.
  • Polishing, perfecting, and projecting a professional image on paper and online.
  • Promoting “You, Inc.” Distributing your powerfully written resume and persuasive cover letter online via social media and in-person via one-on-one networking.
 

Social Media Rules: How to Communicate Online Without Losing Your Job, Reputation, or Relationships

Instructor: Nancy Flynn, Founder of The Business Writing Institute™ and The ePolicy Institute™, Bestselling Author

  • How to post, Tweet, and blog without getting fired, sued, or publicly humiliated.
  • How to write Tweets and posts with impact—without exposing company secrets, triggering litigation, or losing your job.
  • Why employees in the financial services and health care industries must be particularly mindful of social media use and content.
  • Why you have absolutely no reasonable expectation of privacy when using your employer’s system to Tweet and post, network and blog.
  • How—and why—employers monitor employees’ social media use—at work and home.
  • Why it is essential to comply 100% with your employer’s social media rules and policies.
  • How negative, defamatory, or otherwise harmful comments about your company’s people and products, financials and future could cost you your job—and land your boss in legal or regulatory hot water.
  • Why rumors and gossip have no place in workplace social media.
  • Why you should never use your SmartPhone (company-provided or personal) to transmit unauthorized photos and videos of your coworkers and company.
  • Why business and personal networkers and bloggers must adhere to the rules of netiquette.
 

Business-to-Business Social Marketing: Using New Media Tools to Generate Leads, Build Trust and Create Long-Term Relationships

Instructor: Paul Gillin, Bestselling Author

  • The Changing Rules Of B2B Marketing
  • Overview Of Social Media Tools
  • Learning By Listening
  • Five Use Case Scenarios for B2B Social Media
  • Lead Generation
  • Profiting From Communities