Learning from Online Learning Trends

Remember when Second Life was all the rage? If you don’t, Second Life was a virtual world—a sort of second universe where players could don wings, change their gender, set up a hair salon, pub or art gallery and interact with other avatars (winged or wingless). It was also an immersive platform in which many universities, including Harvard, invested a lot of money. Back in 2006, after all, there were high hopes that setting up a “virtual campus” on Second Life was the wave of the future—at least in online education and training. Of course, as we all now know, it wasn’t. Continue reading

Toss Out the Scripts: Customer Service Training

In the past creating better customer service often involved rewriting scripts. In 2016, there’s a growing recognition that scripts are simply not responsive enough to meet customer demands. In fact, stilted scripts are now viewed with suspicion by many customers. After all, we live in a Web 2.0 world where seemingly everything else is customized to respond to our specific needs and interests. If web browsers can generate geared-to-searcher advertisements, why can’t a human customer service Continue reading

Summer Interns: Challenges and eLearning Solutions

Now that Michelle Obama and dozens of other dignitaries have finished delivering their inspiring convocation speeches and the caps and gowns have been retired, education and training shift focus from the campus to the workplace. That’s right–it’s that time of year when both new graduates and summer workers and interns enter the workplace en masse. For organizations of all sizes, scaling up one’s new and temporary staff poses a major challenge.  First, there’s the challenge of recruiting and Continue reading

Content Management System VS Learning Management System – An Overview

When the time comes and you decide to update your business operations, you must make use of the latest information systems available for automating the way you execute work in the business place; basically, your business processes. For this, you must read ahead, to get an overview of content management system vs learning management system, so you can select the right system for your business. And then there’s Learning Content Management System too. If you’re interested in implementing a learning management system or a learning content management system, here are 7 steps to help you get started. Continue reading

Leveraging Your LMS for Extended Enterprise

Over the past decade, we’ve rapidly moved from onsite workshops and paper manuals to elearning and mlearning. The advantages of adopting a learning management system for training are obvious. LMSs make trainee testing, training administration, content creation, social learning and gamification easier and more affordable. More importantly, there’s a growing body of research that suggests money invested in training nearly always results in a strong return. After all, effective training reduces employee attrition, reduces employee errors and subsequently, reduces the cost of hiring and training new employees down the line. Continue reading

How a Venture Capital Firm Promotes Diversity

Like many of today’s richest Americans, Chamath Palihapitiya, founder and CEO of Social Capital, is still in his thirties but has already made a world of difference. Palihapitiya, a Sri Lankan refugee, grew up in Toronto, Canada where his mother cleaned other people’s houses for a living. After high school, he took advantageous of the nation’s outstanding public education system and attended and graduated from one of its top engineering programs, which is located at the University of Waterloo. He worked briefly as an investment banker and then headed south to the Silicon Valley where he worked first for AOL, then for the Mayfield Fund—one of the Continue reading

Protecting Eyes on the Job

Each day a staggering 2000 American workers experience a job-related eye injury. A third of eye injuries are  treated in hospital. In addition, a high percentage of these injuries result in workers taking one or more days off work to recover. It is no surprise then that the U.S. Department of Labor reports that eye injuries come at a high price, costing business over $300 million per year due to lost productivity, medical expenses, and workers compensation. Continue reading

How to Protect Workers from Asbestos

Despite the fact that asbestos has been known and used by humans for thousands of years and as early as 100 AD, there are written reports about the link between asbestos and illness, for much of the twentieth century, asbestos was used in myriad of products from clothing to construction materials. A shortlist of products where asbestos was prevalent in the twentieth century includes the following: firewalls, fire blankets, brakes, dental cast linings, vinyl floors, stage curtains, gas mask filters and wine filters. What this means is that asbestos, which we now know to be an Continue reading

How to Work with and for Difficult People

If you’re like most Americans, you’re likely looking forward to casting your vote in November and hoping it counts. If you happen to work at the White House, however, you’re likely not only looking forward to casting your vote but also bracing yourself for what promises to be a major change. After all, in November, you’ll be doing more than casting a vote for the next President—you’ll also be electing the person with whom you may end up working for the next four to eight years. This brings us to the topic of today’s post—how to work with and for difficult people. Continue reading