The High Cost of Poor Customer Service

Poor customer interactions always come at a cost. While losing one customer may not be devastating to an organization, a class action lawsuit for discrimination can be. The challenge is how to avoid situations that can come back to negatively impact an organization. While the art of great customer service is something that can take time to develop, there is no question that training is a key part of avoiding minor and major Continue reading

Update on VR’s Education/Training Applications

Over the past twenty-four months, eLeap has reported on the many ways that virtual reality (VR) promises to transform education and training now and in the near future. Among other applications, VR promises to put learners into situations that would otherwise remain inaccessible (let’s say, Ancient Greece) or too dangerous  to replicate (let’s say, a Ebola outbreak). But what is the current status of VR?  Continue reading

Harvest Season: Time for Farm Safety Training

Few people give much thought to farm safety, because to most people, farm work seems invariably safe. In reality, however, farmers and farmhands face myriad of on-the-job hazards from open and moving equipment to toxic chemicals. And harvest season, when many farmers and farmhands are working from sunup to sundown to bring in crops, is one of the most dangerous times of year. In addition, when it comes to injuries and deaths, in the agricultural sector, the average age of victims of striking. Many kids growing up on farms start working alongside their family members while still in elementary school. They also tend to be more vulnerable to farm accidents—some statistics suggest that minors account for up to 20% of farm injury victims. With the proper training, however, most farm accidents can be avoided. Continue reading

Top 10 Safety Courses – Safety Matters

Workplace safety is a big deal. Ignore it at your own peril. In 2014, 3 million non-fatal workplace injuries and illnesses were reported, and 4,679 workers were killed on the job. The National Safety Council reports that someone is injured on the job every six seconds. These injuries and illnesses are no laughing matter – they cost American businesses $250 billion each year in medical expenses and lost productivity. With all this in mind, we have assembled the top 10 safety courses requested by our customers. You can even preview one or two of them. Continue reading

Top Challenges Facing Small Business Owners

Running a small business can be the most liberating experience in the world. Whether you’re a one-man or one-woman operation, a family business, or an energetic young start-up spearheaded by a group of friends, small business life has much to offer and many rewards both in terms of professional growth and on the financial front. But this doesn’t mean running a small business is easy. Small business owners also face many challenges unique to the scale of their enterprises from founder and client dependence to cash flow issues to fatigue to growth management issues. Continue reading

Training and Trust in Small Franchises

Fact: One of the top reasons employees go on the job market is lack of trust in their senior management.

Fact: Only 40% of employees say they trust their management.

Fact: The cost of employee turnover can be as high as 150% of an employee’s annual salary.

Fact: Training is associated with increased employee trust and in turn with increased employee retention rates. Continue reading

No Business is too Small for Training

While large enterprises typically have well-established training programs, small business often offer little or no training to employees at all. In reality, whether you’re running a global enterprise with employees scattered around the globe or a mom-and-pop business in your backyard with just a few employees, training matters. The problem is that many small business owners falsely believe they lack the financial resources and time to offer comprehensive training. In fact, with a learning management system, training is not only affordable to even the smallest businesses but also can help small business owners save money and engage in manageable growth over time.  Continue reading

Competency Mapping – Roadmap for Workplace Success

According to Pattys Davis of Development Dimensions International (DDI), Jennifer Naughton of ATD (previously ASTD) and Bill Rothwell of Rothwell & Associates, “competencies encompass clusters of skills, knowledge, abilities, and behaviors required for people to succeed. In this case, it refers to success across jobs in workplace learning and performance.” Continue reading

Small Businesses Face Growing Security Threats

Fact: 43% of phishing attacks target small businesses; this represents a 25% increase since 2011.

News about cyber security breaches nearly always focuses on large-scale organizations, including major national retailers, banks, insurance companies and health care providers. In reality, however, small businesses are targeted by hackers everyday. While the smaller number of clients impacted means that the small business cyber security breaches may never become big news, combined, attacks on small business impact millions of Americans each year and worse yet, attacks on small businesses are currently on the rise. Continue reading

How to Foster the Learning Mindset

When it comes to training and development, most employers focus on immediate concerns—for example, ensuring their employees have the knowledge and skills needed to stay in compliance. Training and development, however, are about much more than ensuring employees can do the job at hand. On a broader level, training and development are about promoting what Dr. Carol Dweck, a Stanford University psychology professor and author of Mindset: The New Psychology of Success, calls the “learning mindset.”  Continue reading