Incorporating customer service training videos that work into your eLearning

Everyone loves a video right?

Of course, that would explain the popularity of sites like YouTube, and that popularity has led an increasing number of companies to ditch their live training demonstrations, and instead opt for videos. Videos are even easier to deliver through an eLearning system, because they can be incorporated with a variety of other tools and techniques to provide a rich, comprehensive training system.

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What is Blended Learning and How Can You Use It?

Blended learning is a big concept right now, because it combines elements of both eLearning and traditional classroom or live online training for instructional learning.

Many people feel combining eLearning and more traditional forms of learning is the best way to approach corporate training and development, because it really addresses a variety of learning styles, and the two different types of learning work to bolster and reinforce one another, versus working against each other.

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Labor Day and the State of the American Worker: Is Talent Management the Solution?

As many of us celebrate Labor Day it’s easy to chalk it up to another holiday that means a long weekend, but at its core, it’s about the American worker. The headlines pertaining to America’s workforce are mixed – some media outlets celebrate a significantly reduced unemployment rate from one that soared just a few years ago during the recession, while we see other headlines shouting of gloom and doom for the workers of today and the future.

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Are You Making These Mistakes with Your Customer Service Training?

Is it really possible to train employees on providing top-quality customer service? We think so—look at companies like Apple. They provide extensive training to their employees, and the result is a floor staff that’s friendly, knowledgeable and enthusiastic.

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The value of simulations for healthcare eLearning

If you’re creating training or development materials for the healthcare industry, simulations aren’t just optional—at this point, with all of the available technology, combined with a lack of overall resources of the healthcare industry, simulations have become a necessity.

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Effectively designing eLearning for a global audience

Our world is one that’s almost entirely impacted by globalization, particularly in terms of business and corporate organizations.

Many companies have employees not just across the country, but across the globe, so how do you tackle the challenge of providing training and development that speaks to a diverse international audience?

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Best practices for healthcare simulation in eLearning

Simulation training can encourage real life application.

Simulation training can encourage real life application.

We’ve recently discussed the importance of simulations in healthcare eLearning. As we covered, they’re valuable for a myriad of reasons, but namely they provide the opportunity for healthcare professionals to make decisions in a risk-free environment, which can then be translated to a real-world clinical situation.

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Why employee development is an ignored concept and what you can do about it

Employee engagement is key to effective training.

Employee engagement is key to effective training.

Employee development is one of the most overlooked and underutilized aspects of management and leadership, yet it can be one of the most valuable.

It’s not just employees that see development training as a hassle—most managers also are unwilling to put the necessary time into the process, and the result is frustration on the part of employees, and even more importantly, a loss of top talent.

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Top 5 tips for creating case studies that pack a punch

Case studies are an incredibly valuable component to add to eLearning, when they’re well-written, but how do you go about writing one that’s going to be both engaging and effective?

You want the message to be powerful, and you want it to be something that resonates with employees in a way that’s going to have a long-term impact on their behavior and decision-making skills.

Top 5 tips for creating case studies that pack a punch

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