Certain Industries Putting Spotlight on Importance of Foreign Language Training

Employees within the IT industry are generally very skilled, talented and in-demand, but they also tend to be diverse in their backgrounds and from varying countries and continents around the globe. Get smart and learn the importance of foreign language training.  Continue reading

Hospitality Meets the Hospital: Training Healthcare Employees on Customer Service

We just covered a game-changing concept in the healthcare industry – Value-Based Healthcare. This concept relies on the idea that healthcare providers and organizations must work to create a patient-centric experience where the goal isn’t primarily lowering the costs of healthcare, but instead the ability to integrate communication and patient engagement to create the best possible experience. Get smart and learn tips to improve your costumer service in the healthcare field. Continue reading

Don’t Let Your eLearning Get Stuck in the Past: Tips for Modernizing Content

If you’ve ever been in the situation where you’ve been forced to watch a training video that was clearly made at least a decade or more before you’re seeing it, you understand the impact of outdated material. Continue reading

When mLearning is Best and How to Deploy It

Mobile learning, also referred to as mLearning, is taking center stage as one of the preeminent ways to provide training and development in a corporate environment. With the pervasiveness of mobile phones and tablets, it’s actually not just preferred – it’s often the only way employees are willing or able to complete training. Continue reading

Must-Dos for More Interactive eLearning

The psychology of the human mind lets us know that interactivity is one of the most important aspects of engaging learning. When our brains are actively working during the training and learning process we’re going to be able to not only comprehend but, retain information much more effectively. Continue reading

Have Your Employees Hit the Ground Running with These CRM Software Training Tips

Whether you’re onboarding new hires or you’re introducing a completely new customer relationship management software system within your organization, thorough training is undoubtedly a necessity. Continue reading

Avoid a Call Center Disaster with These Tips

We’re right in the midst of the holiday season and while for some people that can mean decorations, parties, and gatherings with families, for business leaders it can mean a time wrought with anxiety because this busy, hectic, and stressful time of year can lead to customer service disasters. Continue reading

Adidas: An Innovator in Corporate Learning, Training and Development

There are so many innovators in today’s marketplace who are not only recognizing the true value of training and developing employees, but they’re also creating inventive and unique ways to implement these processes. Continue reading