October is National Cyber Security Awareness Month – Are Your Employees Well-Trained?

October is recognized as National Cyber Security Awareness Month, and as if to prove its importance, IT Business Edge reported there were three big data breaches announced right at the start of the month. Continue reading

How Large Companies Train Thousands of Seasonal Workers

With the holiday season nearly upon us, many retailers are scaling up their workforce to handle anticipated surges in customers over the coming two months. While smaller stores may hire just a few additional part-time workers to ensure they have extra bodies on the floor at high traffic times, other companies are scaling up on a far more extreme level. Of course, this raises several questions about training. First, how rigorous or extensive should one’s training program be if the intent is only to retain the workforce in question for the holiday season? Second, what is the ROI when you train workers who will only be with your company for a few weeks or months? Finally and most importantly, how does a company train anywhere 20,000 to 100,000 workers virtually over night to fill temporary seasonal roles? Continue reading

Training to Protect Workers Against Bloodborne Pathogens

Bloodborne pathogens are infectious microorganisms found in the human bloodstream that have the potential to cause disease. These pathogens include hepatitis B (HBV), hepatitis C (HCV) and the human immunodeficiency virus (HIV). Workers in many industries from first responders and police officers to personal care givers and nurses to correctional officers and frontline social workers are all at risk of coming into contact with bloodborne pathogens on the job. While there is no guarantee that coming into contact with a bloodborne pathogen will result in an Continue reading

“I Feel You”: The Economics of Empathy

In August, we posted an article about Amazon’s grueling workplace culture—a culture where work/life balance is allegedly expected to take a backseat to the bottom line, leaving employees to make difficult decisions about whether or not to ever prioritize children, spouses and aging parents, as well as non-work related activities. With few exceptions, people in and outside the business world responded to the widely publicized revelations about Amazon with a degree or disgust. We were, by and large, disgusted by rumors that a company that we nearly all rely on for products apparently lacks basic empathy. After all, if a company appears to care little about its employees, what is the likelihood that it cares about its customers? Continue reading

How Training Promotes Trust: Part 2

In our first post on this topic, we examined why trust matters and how it can be built on three levels: reputation, compliance, and customer service. In the second of this two-part post, we examine how training can be used to build trust and how to rebuild trust when it is compromised. Continue reading

How Training Promotes Trust: Part 1

Trust is a pillar of good business. Indeed, building trust is one of the most important engines of business. After all, the decision to purchase a product or service is typically based on the fact that a consumer trusts the company from which he or she is making the purchase. As an example, consider the case of Volkswagen. Over the years, Volkswagen has established itself as one of the most trusted companies in the automotive sector. It has done this by creating well designed, safe and reliable vehicles under a tried and true brand with widespread popular appeal. Of course, when businesses are found to be untrustworthy (e.g., Volkswagen in the wake of the recent emissions scandal), customers quickly turn elsewhere, leaving the business in question to rebuild its reputation. Continue reading

Exploring How to Train Employees in a Flexible Workplace

A flexible workplace is one of the most talked about things in talent management and the corporate world right now.

Flexibility in the workplace is something the majority of Millennial employees don’t just prefer, but in many ways are demanding. Continue reading

Contingency Plans: Working During Platform Outages

Yesterday, Google Drive, Docs, Sheets and Slides took an early weekend. For thousands of workers around the world, the platform’s outage—which at least for some workers conveniently fell on Friday afternoon—meant an early weekend for them too. While many workers may have welcomed the early weekend, for businesses, the three-hour outage came at a high cost, grounding work to a halt in some workplaces and in others simply slowing it down. While Google Docs is now up and running again, the question remains—when a much relied upon external platform goes down, is your organization prepared to keep working, and if so, how? More importantly, what if the platform that goes down is your own platform? Continue reading