Don’t Wait to be Sorry: Service Industry Training

If you love…or used to love…eating at Chipotle, you’re not alone. In recent years, Chipotle has emerged as one of America’s most popular fast food chains. Part of its success has been rooted in its apparent commitment to using fresh and “natural” ingredients. Indeed, despite the fact that McDonald’s was an original investor, Chipotle has gained major points with both the fast food and fresh food crowds. But don’t be fooled. As reported in a recent Mother Jones Magazine report, Chipotle’s ingredients carry their share of GMOs, their beef is not 100% grass fed, and an Continue reading

An MIT Dean’s Proposal for 21st-Century Learning

Professor Christine Ortiz, a respected Dean at MIT, recently announced that she is leaving her esteemed post—at least for a year—to found a new research university. Separating Ortiz’s institution from existing institutions is her plan to put project-based and virtual learning at the center of the institution on every level. If anyone is well positioned to establish a truly 21st century university, it’s Ortiz. She is highly accomplished, has spent over 17 years at one of the nation’s top-ranked universities, and has a strong reputation as an educational leader (notably, under Ortiz’s direction, Continue reading

Information Overload: What It Is, Its Consequences and How to Avoid It

Information Overload in a Digital World

Information overload is something not just employers are facing, but it’s becoming a problem in people’s everyday lives as well. When you’re dealing with too much information, it impacts your ability to make decisions and remain productive, but with a constant barrage of emails, communication, social media and more, it’s difficult to avoid. Continue reading

Do Your Customers Need Software Training? If So, Here Are Tips To Make It Work

The Advantages of Customer Training

Customer training has many benefits, and with the rise of the availability of e-Learning and learning management systems, it’s more affordable, efficient and simple to deliver training. Customer training can be of particular importance as it pertains to companies selling software solutions. Continue reading

Creating a Data-Driven Culture and How It Impacts Training

The Big Data Landscape in 2016

Big data is no longer an obscure term, seen as exclusively reserved for multinational corporations. Thanks to the rise of a multitude of software options, even very small businesses now have the opportunity to incorporate data into the way they do business on a daily basis. Continue reading

Yahoo! Rumors, Lawsuits and Low Morale

If you haven’t already heard the news, Yahoo, one of the nation’s top tech companies, is downsizing. CEO Marissa Mayer is scaling down Yahoo’s operations in an attempt to save money and protect the company’s bottom line. While there is nothing unique about a company scaling back its operations for budgetary reasons, the problem with Yahoo is that so far, Mayer’s strategy has created little more than a huge mess. Continue reading

Outstanding Customer Service—Old and New Approaches

In the mid twentieth century, sales staff (now more commonly known as “sales associates”) were trained to attend to customers’ individual needs and if required, to take as much time as needed to ensure their customers were finding everything.  Is such old-style customer service really a thing of the past? And if not, how can new technologies be used to support the revival of customer service excellence? Continue reading

Is Mobile Learning Stalled?

Despite the fact that the iPhone has now been on the market for more than a decade and during this time, smartphones of all kinds have taken off, several recent studies suggest that mobile learning has yet to gain the same traction as mobile entertainment and communications. A 2014 survey by the Brandon Hall Group found that 27% of companies reported “no mobile interaction with learning.” By 2016, this number had only dropped 2% to 25%. The same survey found that half of companies surveyed were only using mobile delivery in a limited way. Only 13% of companies surveyed reported full mobile use. Continue reading

Training in the Age of Virtual Simulation

In November, JetBlue announced that it would break away from historical practices in the American airline industry and begin a new in-house training program for pilots. In short, the budget airline announced that it planned to start recruiting potential pilots with no previous flight experience with the goal of training them from the ground up. The program, in many respects, is not unique. Indeed, it resembles the model used Continue reading

How to Implement an LMS, Part 7: Final Steps

In this seventh article about How to Implement an LMS, it’s time to take a look at the remaining steps of implementation, which include Systems Integration, Course and Data Migration, User Acceptance Testing, and Going Live. Without further ado, let’s dive right in! Also, remember you can get a free consultation on how to implement a learning management system. Continue reading